The Westin Washington, DC Downtown Reviews

Beautiful hotel in close proximity to Pennsylvania and Constitution Avenues.

Modern rooms

The staff was very accommodating, friendly, and professional. It is located near many restaurants and museums.

The property was new & refreshed. The gym was really nice and the staff were very courteous. The one negative is likely true of every hotel. There was a destination fee (we live in DC BTW and were just enjoying a night away). It wasn't clear what it included. So we were encouraged to drink the free water in the room ($15 a bottle). Sign up for the in room wifi which was free ($12). Use the destination credit towards the bar or tickets to a local museum. That is all well and good but it just wasn't clear what you would be charged for and what you wouldn't. I would prefer just being allowed to get a drink at the bar if I want and pay for it as I go vs. an odd precharge that I have to use.

Newly renovated rooms, super nice bathroom, and very clean great hotel, beautiful lobby

The place was big and beautiful. There was hair all over the bathroom floor when we arrived, and one robe for 2 people. There are 2 westins close together so Uber gets confused very easily. The staff didn’t explain anything about where to find the room or any amenities. Extremely loud traffic from our room. There was no way to darken the room as the only curtains provided was shear. Other than that, the place was great. Beautiful room. Beautiful hotel. Would like to see them start handing out a floor map or at least be more helpful in showing guest to at least the elevators to their rooms.

good

Phones don’t work so it’s hard to communicate with staff. I was unable to request missing supplies for the room or call for my car. Also, we were woken up both mornings by staff which is more than annoying.

Very nice place to plan your stay.. Terrible on the side of *******, I made a reservation of 2 rooms thru the app and somehow, they put another person information that was staying in the same place in my second room, very unprofessional from them on how they do this kind of mess. Never booking through ******* again

The property was very nice. Dry, clean and well maintain the staff was great. And very professional.

Nice hotel. Good lounge area. Nice rooms.

Beautiful downstairs.

The overall location is amazing walking distance to attractions.

I feel like the quality of the hotel / room was not commensurate with the price charged.