Guest User
April 30, 2022
POSITIVE: the owner was very understanding in postponing our stay and giving us a voucher: in fact, two days before our arrival (scheduled for November 2021) Austria promulgated a total lockdown, which in fact would have made it impossible for us to stay, and the times for cancellation with *********** meanwhile they had expired. We then traveled regularly in April 2022. NEGATIVE: the owner did not provide us with any other contact other than an email, to which she responded based on the level of annoyance of the request: to our email to ask for a late check-out... ABSOLUTE SILENCE, to our email confirming check-out and greetings... IMMEDIATE RESPONSE 😅 I myself found myself in a potentially serious mix-up (I arrive from the airport exhausted and go to get the key from the agreed place... AND I CAN'T FIND IT. Probably whoever prepares the keys and the rooms got mixed up and had prepared another room for us), and if I hadn't solved it myself, I wouldn't have had ANYONE to call for emergencies. After this experience, I will only travel to hotels or establishments with an active cell phone number.
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