Hotel Hacienda Sánchez

We've been guest of hacienda Sanchez many times over the last 15 years. Who is nice to see the improvement of animals statues added to a garden made it feel more like a true hacienda. However the food on Sunday evening in the restaurant was not edible. The staff did kindly cancel the order. Also they have implemented strange charges you now pay 30 pesos for a small container of ice where you can get a 7 lb bag of ice for less than that a block away at a major grocery store. Also the room was not as clean as in the past it was one of the cabanas not the hotel rooms so I'm hoping as I alerted management these things will be addressed. I hope to return to the hotel in the future

Excellent location with nice swimming pool and a garden. Recommend

This is a super little hotel/hacienda and very inexpensive. It's not posh, but its small pool and garden filled with animal statues make it great fun for young children. The accommodation in the cabins in the garden is comfortable, and the porch area is ideal for a drink in the evenings. The associated restaurant was also good. The staff of the hacienda and the restaurant could not have been more pleasant or helpful. The only limitation is that - because it's not one of the big tourist hotels - you will need a car to reach the centre of town and to visit the antiquities that are all around this part of Yucatan. On the other hand, it's not one of the big tourist hotels, which means that it's much quieter and more relaxed. This is definitely not for everyone - if you want the comforts (and noise) of a mainstream hotel it's not for you. But we liked it a lot and it was great value.

While this property has a certain charm to it from the outside, don't let this fool you. This place has decayed in the last few years since our last stay. We had stayed here twice before and decided to come back. Big mistake! Some parts/areas look like they could use some painting. To start off, there was no hot water. When I complained to the front staff they promised they would turn the "boilers" on. Apparently this either took way to long to heat the water or was never done, since all three of us traveling had to take cold showers. Second, the shower ceiling was falling apart and filled with mildew. I stayed in room 212. The A/C unit also struggled to cool the room off, even at the lowest setting available. Third, the bed sheets and towels were hard and coarse. The bed sheets were also so thin and worn out that you could see the mattress right through them. The room also had a musty smell of old. On a positive note, they do have solar panels and the restaurant had Ok food (not great, just Ok). By 7 PM, they had none of the dishes featuring chicken. The portions were of a decent size and they were flavorful. Overall, this was a very disappointing experience. There are other hotels next to the Cathedral/central square which are 10 times better and cost only about $10 more per night. Skip this place and for about $10 more, indulge in a much better place around the Cathedral.

EXCELENTE SERVICIO MUY AGRADABLE, AMENO, BONITO, PERSONAL MUY EFICIENTE Y AMABLE, LA COMIDA MUY RICA EN SU RESTAURANTE EXCELENTE.

The Pool

Loved