They offered me early check in , said I would only have to wait an hour. 21/2 hours later the room was still not ready. I asked how I got to the airport. They said they could call a cab.Said it would take 15 min., it took over an hour, and every time I came up to ask, they looked at me as if they didn’t know who I was or what I had asked for. The room was lovely, but the temp.?in the room was set at a lovely 62 degrees. The view was outstanding. In short anything the staff had to do was poorly done.