Wei Ming
November 28, 2022
Other than the convenience of the location, this hotel is really terrible. The rooms are a decent size but the staff are really not helpful. I wanted to order room service, there was no one answering the phone. So I had to go to the front desk and ask. Was told it was too late (11:25 pm) and given a number to call. Someone who did not speak English picked up and after a lot of hassle I was told they could only do a club sandwich and a hot chocolate. About 40 mins later, I got a call saying that there was no club sandwich but they could do a Caesar salad; no hot
chocolate as they had switched off the machine. So I decided I would not order anything. Instead I thought I would boil some water in the kettle and have a cup of tea. I opened the kettle lid and it was sooo dirty inside. I have no idea was that dirt was or how long it has been in there for. It was all dry and stuck. I tried calling all the numbers on the phone to try and get a different kettle, no one picked up any of the lines. At the cost they are charging, this hotel is really crap. I couldn’t believe this from a Sheraton.