Guest User
January 1, 2023
Because I stayed at this store the last time I came to Wuzhen, and the owner was very friendly. I came back very late from a trip alone, and the male owner specially prepared a local snack for me and asked me to take it with me on the way, so I have a good impression of his store. . This time I was with a friend, so I recommended this store and booked two rooms. The air conditioner in my friend's room quickly heated up. The room temperature in my room was always 12 degrees for 2 hours. Later, the female boss tried to debug it to no avail. They helped me change rooms at my request. When I entered the room, the air conditioner showed 6 degrees Celsius at 9:30 in the evening. When the air conditioner was turned on, it got hotter than the previous room. At around 10 o'clock, the temperature was 11 degrees. In view of the fact that the air conditioner was already warmer than before. That room was easy to use, so I took a rest. I woke up from the cold at 4 a.m. and found that the room temperature was still only 14 degrees. My nose was already a little blocked. I sent a message to the female boss to inform me that there was also a problem with the air conditioning in this room. At that time, I wanted to move out and sleep in a hotel several times, but I finally gave up because I made an appointment with my friends to get up early the next day to take pictures. On New Year’s Eve, it was really uncomfortable to have a shivering sleep in a cold room. good. Although the female boss kept saying she was sorry, when I asked to change rooms or check out, she told me that the full room fee could not be refunded. To be honest, the attitude in business is attitude, and solving problems is solving problems. My friend who is traveling with me asked me to switch rooms several times because I don’t like arguments. The female boss even agreed with my friend’s suggestion, which made me feel very unreasonable. If it had been stated at the beginning that the air conditioner in the room was like this, I would not have booked this place at all. In such cold weather, it is no longer a matter of more than 200 yuan for the room. I will not come to this store again. Very disappointed. The last good impression was shattered.
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