Anonymous User
October 20, 2021
The hotel is newly opened, the facilities are relatively new, but the service is not good! Linen is not changed every day. Sometimes the room is not even cleaned. Sometimes the bath water is not hot, and I did not take a bath in cold water for two consecutive days. There is a young lady at the front desk, the service attitude is not good, the girl with glasses is pretty good!
1. I found that the room was not cleaned on the second night. I called the front desk. The front desk explained it for a long time and didn't say how to solve it. After asking, I said to change the room, and then hung up the phone. She asked her to re-swipe her room card, but she did not open the room when she went upstairs.
2. A lady at the front desk told me that the deposit was refunded to my colleague. I checked with my colleague and did not refund it. She said that she could watch the monitoring, there were records, and she showed me the WeChat refund record, but in fact, there was no record of returning it to my colleague. She couldn't continue the performance and returned the money to me. Interesting
Good hotel was serviced to the whole uncomfortable
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