SO just a follow up to information below. I just reached out to follow up with a manager and was told there is NOTHING AT ALL that can be done for me. She said who did you tell about your stay when you were there. I said it is obvious that when I called down there for linens that alone was a concern. I also mentioned when I arrived I asked about upgrading to a double bed suite and was told they were actually sold out of rooms, and she said she would have switched me out with a another occupant. This is beyond me atp. I reserved my room for 6/9-6/10 due to my family and I having to come down to bury my mother. When I arrived to check in everything seem good, so I checked in and went up to take my bags upstairs. Immediately we left to my sisters hotel across the freeway where we cooked and had family time. Which I totally regret I didn’t get a room there. Anyway when we returned back to our hotel as were getting to lay the kids down I noticed a stain on the sofa bed along with some other type of particles on the bed as well as stains on the pillows that they have in the bags, so I called down to the hotel front desk requesting new bedsheets, pillows and the rep said “ok I don’t know if we have anymore linens but I’ll check and call you back and someone needs to come get it”. 10 mins later she calls back and says I have a blanket so I sent my daughter to go get it. Mind you it is 12a. Ok whatever, I need some rest so I lay down so I can get my mind together for my mom’s burial and around 2a my husband who is paraplegic wakes me up and complains that he is hot. I noticed it to after I felt my neck was covered in sweat so I get up to turn the air down which was already on 70. Turned it down to 66 and it started to feel a lil better. 9am someone is beating on the door, I get up to answer it, it’s room service asking if we need room services. Thats awesome that they take the initiative but I will be completely checked out in just 2 hours, now I’m up so I get up to wash my face and brush my teeth and noticed the sink was draining really slow so I’m looking at toothpaste and saliva. When leaving I thought the hotel rep would ask how was my stay but she didn’t even bother, she said would you like a receipt, I said yes, she printed it and said have good day. I was pretty upset about this and was going to do a review right then and there but I said maybe due to the circumstances I’m a bit on the edge so I’ll wait and call and speak with someone Tuesday. I did that and was offered points on my honors account. No I think not. I chose Hilton so I could have a comfortable stay, I particularly chose this Hilton because of the reviews, and location. I was told someone from the Hilton’s management team would follow up with me in 3 days. Granted it hasn’t been a full 3 days but I would think my concerns would matter and I would hear back from someone sooner then the 3days considering my situation.
95 Reviews