We arrived in the evening and self-checked in as no staff are available after 5pm. We found this easy to do. The room has a fan and air conditioning, with the latter appearing dated but functional. Both were controlled by the same unit which wasn't easy to understand, but we managed to have both on, which was needed, as the room was very hot without it. When we first arrived, we both had a shower. Unfortunately, a clump of hair was clearly visible in the plug, which I had to remove myself. I did bring this to the attention of staff the following day, and was advised this would be looked into it, but never received any further feedback regarding this. The shower consisted of a fixed waterfall head and another flexible corded one. The waterfall shower was weak, so we used the corded one, which was better, however, this was positioned at waist height on the wall, so had to be held whilst washing, which wasn't ideal. One of the pillows appeared to have signs of mould on it, that had been washed, but signs of it remained. I also advised staff about this, and was again advised it would be looked into, but the pillow we had put to one side just got returned to the bed each time the room was checked. There was a fridge in the room, which we were really happy about, as it was hot outside, and this meant we could cool water for use in the night. However, it became evident that the fridge didn't work properly and only cooled items left in it for a prolonged period. Water we had in the fridge still wasn't cold after two days. I was advised a cleaner did not come into the room every day, which was fine, however, we noticed that an old receipt which we found when we pulled back the curtain remained until we put it in the bin ourselves. There is a cafe attached to the hotel which served a sandwich or pastry along with a hot drink as part of the included breakfast. We found this to be adequate for the day ahead, with a bag being provided in advance for those days we set off early. On Saturdays, the cafe is closed and a voucher is given for alternative cafes nearby, the one we went to provided a plentiful breakfast, more than we'd ever had in the hotel cafe. We are unsure if we would have ever received this voucher however without querying the arrangements for that day. The hotel location is very good for a short walk to the beach, a good sized supermarket, bus stop, and local bars and restaurants. I would strongly advise against having room 320, as this room also had no outside space, and didn't seem well maintained or cleaned.
Very Good
78 Reviews