Montefiore 16 - Urban Boutique Hotel

We booked a double room and received a single room which they denied even after raising it. The cafe advertised for breakfast wasn’t open everyday so some days we had a pastry given to us in a bag the day before. The critically acclaimed Spa which was advertised didn’t exist… in fact it was obvious our room had previously been the spa. Reception was barely manned and one night we lost sleep because a fuse tripped sending off an alarm in reception and bright green light in our room (this had been loosely covered with a teabag so I’m guessing was a regular occurrence). In the first 7 days our room wasn’t cleaned 3 times .. we had to leave our rubbish outside eventually. Finally had to ask if someone could change the bedding after a week. When raised this with hotel after the visit they offered us 50% off our next stay. We have no plans to go to Israel in the near future beautiful as it was. When asked if they could give us other compensation of equal value they said they could give 50% off cost of a room to a friend or relative 🙈….honestly this guy seemingly running the place needs to be seen to be believed.

Room 317 with balcony. Lovely to have the fresh air. No elevator BTW. Extremely clean room and nice bathroom and good choice of channels on TV. Breakfast is in the cafe downstairs except Saturday when you get a voucher to a nearby restaurant. Staff are fabulous and very friendly

Customer service was above and beyond! They don't have an elevator so they helped with our luggage to the 3rd floor. Conveniently located in downtown and very close to the beach and restaurants. Comfortable room with high ceiling.

We arrived in the evening and self-checked in as no staff are available after 5pm. We found this easy to do. The room has a fan and air conditioning, with the latter appearing dated but functional. Both were controlled by the same unit which wasn't easy to understand, but we managed to have both on, which was needed, as the room was very hot without it. When we first arrived, we both had a shower. Unfortunately, a clump of hair was clearly visible in the plug, which I had to remove myself. I did bring this to the attention of staff the following day, and was advised this would be looked into it, but never received any further feedback regarding this. The shower consisted of a fixed waterfall head and another flexible corded one. The waterfall shower was weak, so we used the corded one, which was better, however, this was positioned at waist height on the wall, so had to be held whilst washing, which wasn't ideal. One of the pillows appeared to have signs of mould on it, that had been washed, but signs of it remained. I also advised staff about this, and was again advised it would be looked into, but the pillow we had put to one side just got returned to the bed each time the room was checked. There was a fridge in the room, which we were really happy about, as it was hot outside, and this meant we could cool water for use in the night. However, it became evident that the fridge didn't work properly and only cooled items left in it for a prolonged period. Water we had in the fridge still wasn't cold after two days. I was advised a cleaner did not come into the room every day, which was fine, however, we noticed that an old receipt which we found when we pulled back the curtain remained until we put it in the bin ourselves. There is a cafe attached to the hotel which served a sandwich or pastry along with a hot drink as part of the included breakfast. We found this to be adequate for the day ahead, with a bag being provided in advance for those days we set off early. On Saturdays, the cafe is closed and a voucher is given for alternative cafes nearby, the one we went to provided a plentiful breakfast, more than we'd ever had in the hotel cafe. We are unsure if we would have ever received this voucher however without querying the arrangements for that day. The hotel location is very good for a short walk to the beach, a good sized supermarket, bus stop, and local bars and restaurants. I would strongly advise against having room 320, as this room also had no outside space, and didn't seem well maintained or cleaned.

Very well placed, close to the Great Synagogue, easy to reach bus stations, Dizengoff center and Shouk HaCarmel. It's a quiet place and the people of the hotel are really nice.

Tel Aviv is a big city and it’s impossible to be centrally located to everything. We were very happy with the location. It was an easy walk to the market and to the beach. Check-in was easy, the room was comfortable and the hotel arranged a taxi to the airport at the end of our stay, which was very helpful Just a quick note, there is no elevator so you might have to walk the stairs to your room Compared to many of the other hotels that we looked at in Tel Aviv I thought the accommodation was very reasonably priced

We arrived in a decorated room and received wine as a gift which was very nice, the owner received us very nicely. We booked mainly because of the jacuzzi. The jacuzzi did not work and was not clean! The rest was fine and the location is excellent.

Very nice homely style hotel. perfect location, clean and well maintained rooms, perfect urban vacation place