Find Best Hotels in Surfers Paradise

The room was not as big as the description, and the overall look was very dark, so the whole room seemed a bit worn out. In addition, Ctrip's room description includes breakfast, but after many inquiries and communication with the hotel front desk, I said that there is no corresponding provision. Although Ctrip finally reimbursed me according to the invoice, the hotel and Ctrip, a third-party platform, made a mistake and finally affected my mood. Overall a failed check-in process. Although the hotel environment is good, but the location is far from the beach, which does not meet my choice of location.

The room is not clean enough; there was dust on the glass wall behind the curtain, and a stain on the teacup that I had to clean it. I highly expected better, considering it's a 5-star hotel and residence. However the view and the location are incredible.

It is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.

Had an upgrade from an Executive Suite to Family Suite giving more room space with views of the beach and daily room services kept our Suite fresh and clean. The Breakfast menu was always our go to and got us ready for our busy day. Thank you Novotel Surfers Paradise for always making our stay feeling like home.

The hotel is excellent in almost all respects. Great location, amenities, and service. Highly recommend splurging on the ocean suites for scarcely-believable views of the ocean, of the sunrise, the Esplanade and even ocean wildlife. From our 75th floor view, we were able to spot humpback whales early in the morning. The suites are basically fully-equipped apartments with washer/dryers, full kitchens and two full baths. The outdoor heated pool and hot tub on the fifth floor are a great place to watch the sunset. Perhaps having a staff member in the indoor pool area to prevent kids from jumping around in the indoor hot tub would have allowed adults to relax in there. The Castaway coffee shop on the street level is a great place for breakfast and coffee, and the independent Italian restaurant on the second floor is excellent as well. Would return and recommend. The only recommendation is for the hotel to provide power adapters to international guests. All other 5-Star hotels in the area readily provide these.

This is my second stay. It should be the best hotel (apartment) in Surfers Paradise. Generally, apartments are cleaned every three days, but Soul cleans every day. The location is very good. Just downstairs and across the road is the beach. There are many restaurants around, which is convenient for dining. The room is very large and spacious, very suitable for family travel. I will choose Soul again next time. It's really great!

The hotel is within 10 minutes walk from the coastal beach. We booked the two-bedroom and one-washroom and gave the 27th floor of the tower3. Every room and living room can see the sea view, which is very good. Downstairs is the supermarket, there are many restaurants nearby, and the bus stop is just across the road from the hotel. It is very convenient. Kitchen utensils are readily available and it is convenient to cook for yourself. The only downside is that the toilet is not well ventilated.

It was a great stay, the spa and sauna were definitely the highlights and staff were super friendly. Just need a smart tv so guest can watch Netflix etc.

It was a cozy place to stay in. Room is clean and spacious even if you have lots of luggages. Loved the mini kitchen/dining, very aesthetic. Although the sink is quite small, especially if you're washing the utensils but, still manageable 😉. Tram station is just a few steps away, going to and from to other places is not an issue.

Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.