Shangri-la Surabaya
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Surabaya

Shangri-la Surabaya

No.7 of Premium Hotels in Surabaya
Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Surabaya, East Java 60256, Indonesia
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Located in Surabaya, Shangri-La Surabaya is in the business district, within a 5-minute drive of Surabaya Zoo and Ciputra World Mall. This 5-star hotel is 3.7 mi (6 km) from Tunjungan Plaza and 4.1 mi (6.7 km) from Pakuwon Mall.Show More
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hotel overview picture
Last booked 21 hrs ago
4.6/5Great·Excellent Location
Great location, great service, we have great experience staying here.
Amenities
Sunbathing AreaOutdoor swimming poolSaunaSpaMassage RoomExecutive LoungeFitness RoomPublic ParkingFreeCar RentalBar
All Amenities
Surroundings
Airport: Juanda International Airport
(17.5km)
Train: Surabaya Gubeng Train Station
(6.6km)
Train: Surabaya Pasar Turi Train Station
(7.5km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Twin Room Non smoking
4

Deluxe Twin Room Non smoking

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
TV
Tea Bag
Room Details
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Horizon Club Executive Room Non smoking
5

Horizon Club Executive Room Non smoking

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
TV
Tea Bag
Room Details
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Presidential Suite
5

Presidential Suite

1 King bed
208m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
TV
Tea Bag
Room Details
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Horizon Club Deluxe Room
4

Horizon Club Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 11-12
Has window
Free Wi-Fi
Private Bathroom
TV
Tea Bag
Toothbrush
Room Details
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Deluxe Twin Room
4

Deluxe Twin Room

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Private Bathroom
TV
Tea Bag
Toothbrush
Room Details
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Bali Suite
7

Bali Suite

1 King bed
187m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Minibar
TV
Room Details
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Deluxe Room
7

Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Private Bathroom
Minibar
TV
Tea Bag
Room Details
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Executive Suite
5

Executive Suite

1 King bed
84m² | Floor: 10-17
Has window
Free Wi-Fi
Private Bathroom
Minibar
TV
Tea Bag
Room Details
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Horizon Club Executive Room
4

Horizon Club Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private Bathroom
Minibar
TV
Tea Bag
Room Details
Check Availability
Deluxe King Room Non smoking
4

Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
TV
Tea Bag
Room Details
Check Availability
Horizon Club Deluxe King Room Non smoking
4

Horizon Club Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
TV
Tea Bag
Room Details
Check Availability
Horizon Club Deluxe Twin Room
4

Horizon Club Deluxe Twin Room

2 Single bed
35m² | Floor: 11-14
Has window
Free Wi-Fi
Private Bathroom
Bathtub
Minibar
TV
Room Details
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Residence Suite
7

Residence Suite

1 King bed
119m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Private Bathroom
Bathtub
Minibar
TV
Room Details
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Executive Room
5

Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private Bathroom
TV
Tea Bag
Toothbrush
Room Details
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Guest Reviews(73)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.7
  • Service4.6
E‍x‍p‍l‍o‍r‍e‍r‍r‍r‍r
July 15, 2024
The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.
S‍y‍l‍v‍a‍n‍i
July 22, 2024
Great location, great service, we have great experience staying here.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
April 13, 2024
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
September 28, 2024
Rekomen hotel surabaya, fasilitas lengkap, kids friendly, booking dapat promo, mantull bgt, yukk stay disini
M‍A‍H‍E‍N‍D‍R‍A‍ ‍S‍A‍N‍W‍A‍L‍C‍H‍A‍N‍D‍ ‍G‍A‍N‍D‍H‍I
September 6, 2024
A Truly Luxurious Stay at Shangri-La Surabaya! I recently stayed at the Shangri-La Surabaya, and it was an unforgettable experience from start to finish! From the moment I arrived, the staff greeted me with warmth and professionalism, ensuring my comfort and satisfaction throughout my stay. The room was spacious, elegantly designed, and equipped with all modern amenities, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, and the view of the city skyline from my window was breathtaking. I truly appreciated the attention to detail in the room’s setup and daily housekeeping. The facilities at the hotel are top-notch! The pool area is a beautiful oasis – a perfect place to relax. I also enjoyed the gym, which was well-equipped for a good workout. But the real highlight for me was the spa. The treatments were rejuvenating, and the environment was serene, providing the perfect escape after a busy day. Dining at Shangri-La Surabaya was an absolute delight. The breakfast buffet offered a wide selection of both local and international dishes, all prepared to perfection. Each meal was a treat for the taste buds, with attentive staff making the dining experience even more enjoyable. The hotel’s location is also convenient, close to major attractions and shopping centers, making it easy to explore Surabaya. However, the hotel itself is so luxurious that you may not even want to leave! Overall, my stay at Shangri-La Surabaya was exceptional. The combination of world-class service, luxurious accommodations, and outstanding facilities make this hotel a top choice for anyone visiting Surabaya. I highly recommend it and can't wait to return!
F‍l‍y‍i‍n‍g‍V‍i‍o‍l‍e‍t
January 2, 2024
I like the hotel design, very spacious and family-oriented environment. The staff are friendly and helpful with our early check-in request. The room is clear and the spa room is huge. The breakfast is a ritual and the food at the restaurants are delicious. I spent 2.5 hour enjoying the morning breakfast. I will come back again.
w‍e‍n‍n‍e‍o‍b‍b
January 16, 2024
good service, food also nice will come again will family and friends!
H‍ ‍Z‍ ‍I
December 24, 2023
Love the breakfast buffet and the service at the lounge. Staff were friendly. Walking distance to a huge mall. Love the cookies sold at the cafe. Huge swimming area for family fun and there’s spa facilities too.
B‍i‍l‍l‍i‍n‍g‍ ‍W‍i‍j‍a‍j‍a
June 2, 2024
Great location, a classic 5 star hotel, with all the great amenities

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Check-in is at a different address. Details will be provided after booking.

Child Policies
Children of all ages are welcome at this property.
Children between 0 and 5 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 5 years old and under
Adding cot: Free
Children 6 years old and over
IDR 544,000 (approx. S$ 45.55) per person per night

Breakfast
TypeChinese
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] 06:00-11:00 Open
AgeFee
Adult
Buffet:IDR 332,750 (approx. S$ 27.86) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 1994
  • Renovated: 2007
  • Number of Rooms: 1599
Located in Surabaya, Shangri-La Surabaya is in the business district, within a 5-minute drive of Surabaya Zoo and Ciputra World Mall. This 5-star hotel is 3.7 mi (6 km) from Tunjungan Plaza and 4.1 mi (6.7 km) from Pakuwon Mall.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Grab a bite at Shang Palace, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Services & Amenities

Outdoor swimming pool
Spa
Executive Lounge
Fitness Room
Bar
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
2 Restaurants
Restaurant 1
Cuisine: Chinese
Restaurant 2
Cuisine: Japanese
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Frequently Asked Questions

How much does it cost to stay at Shangri-la Surabaya?

Prices at Shangri-la Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Shangri-la Surabaya?

The closest airport is Juanda International Airport. It is 17.5km from the hotel and approximately a 38 minutes journey by taxi.

What are the check-in and check-out times at Shangri-la Surabaya?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Shangri-la Surabaya provide airport transfer services?

No, the Shangri-la Surabaya doesn't provide airport transfer services.

Does Shangri-la Surabaya have a swimming pool?

Yes, Shangri-la Surabaya has a pool. Pool type: Outdoor Swimming Pool.

Does Shangri-la Surabaya have fitness amenities?

Yes, Shangri-la Surabaya has fitness amenities.

Does Shangri-la Surabaya provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Shangri-la Surabaya have non-smoking rooms?

Yes, Shangri-la Surabaya has non-smoking rooms. Please view the hotel listing for details.

Does Shangri-la Surabaya provide breakfast?

Yes, Shangri-la Surabaya provides breakfast.

Does Shangri-la Surabaya have a restaurant?

Yes, guests can eat at: Restaurant, Café.

About This Property

Nearest AirportJuanda International Airport
Distance to Airport26.34KM
Nearest Train StationSurabaya Gubeng Train Station
Distance to Train Station6.59KM
Average Price FromSGD199
Hotel Star Rating5