Prima Luce Downtown - Mag Quaint & Elegant Boutique Hotels

Excellent stay at Prima Luce. The room was very clean and very comfortable, the Air Conditioning was excellent. Note that on certain nights, there is a nightclub in the same building which does tend to make some noise as you can hear a bit of the thumping of the music. The location was amazing as you are right beside the old Roman walls, restaurants, bars, nightlife, shopping and very close to the beautiful "Riva" marina. Beaches are a short uber or cab ride away, they are very close. Very comfortable stay and excellent service from hotel staff.

I have never before written a bad review on trip advisor but decided to write one for this hotel as a warning not to ruin your time in a wonderful city with so much to offer. My sister-in-law entered her room to a horrible smell. They identified the problem as a broken sewer vent and offered to fix it. Gee, thanks. They did not offer another room for over 45 minutes. They only offered another room after threatening to leave and then only for 1 day of a 4 day stay. As of today, they have not offered to refund her room fee even when she cancelled her stay. Not even for the additional three days even though they then had 24 hour notice. The hotel is on the top floor of a mostly abandoned shopping mall. Water stains are everywhere including the bathroom we stayed in. The lobby, is unfinished. We arrived at 9:00 PM and there were no signs suggesting how to get into the building. We searched for 5 minutes before calling and getting instructions to push a button on an unmarked box. The reception area is not staffed 24 hours a day. When we left, we had to place our keys under the computer keyboard. While the receptionists are very nice, they are poorly trained and have no authority to do anything. There are no emergency instructions on how to leave the building in an emergency and front desk staff had no idea where the emergency exits were located when asked. The photo offered on trip advisor is very deceiving. Where you see cars, is a taxi and bus terminal. We were told by the police that we could not discharge passengers in front of the building

DO NOT STAY HERE!!!! This “hotel” or “luxury room” is anything but that! This place is a complete scam. We were booked her for the second part of our trip to Croatia and within 10 seconds of entering the “room” our jaws and hearts dropped. This place is above a mall and nightclub. There is no English speaking staff, no lobby or receptionist. Those should’ve been our first red flags. The room has no phone, stains on the dirty bed, and carpets. It reeks of filth and the ceiling is covered in mold and water damage. Photos below of what we walked into. I called my travel agent and had us removed from this disgusting facility and moved to a SAFE and clean hotel. So sad that the website has fake photos listed to pull innocent people in. Do not stay at this “room” !!

Don’t know where to start, but here goes : - difficult to find. It is in an old run down, graffiti covered shopping centre, of which only the ground floor is in use. Sign outside is missing letters and doesn’t even say hotel - the lobby is old and tired. Stained carpet on the top floor of the shopping centre - the first room we were shown, was like an office converted into a bedroom. Small high windows. A box. - we said we are not staying there and were shown a nicer room - but still there was no way we would stay there. - the photos on their website are misleading. There is no terrace, it was closed during COVID and not reopened. There is NO WAY they can describe this as a luxurious boutique hotel. It is not even cheap. The only positives were Dora on reception who was charming. She understood our concerns (obviously used to it) and booked us into one of their sister hotels. We walked to the new hotel, but was told that the room they booked us into had been taken! But they found us another room at another sister hotel which was fine. The management of these hotels is dreadful. Advertising is extremely misleading. Look at the photos and book elsewhere! How they can say this hotel is in a “prestigious shopping mall” is beyond me. The shopping centre was old and run down - most of the floors were abandoned.

This is a scam- not a hotel! Be very aware as this is not even a hostel. This is a nonexistent property which scams travellers. Expect a locked door and having to rebook elsewhere! My flight was delayed so arrived late with 2 kids under 8 to find the place locked! Impossible to find, no hotel sign. Eventually after asking bouncers and taxi drivers found a door through a parking lot which was locked! A4 posters had the name along with phone numbers which noone answered. Rang a door bell noone answered! With 2 by this point scared, distressed and crying kids had to rebook at the opposite 5 star hotel at a cost i didnt budget for. Raised with ******* the criminality of this issue and apparently the hotel said I was a No show so refused to refund me. Stay away from this scam to avoid a similar experience. Split is full of lovely places- just not this nonexistent scam.

Apparently unless you pay an extra 30 Euros they allocate you a noisy room that they know is noisy!

We arrived at Prima Luce Hotel anticipating the rooms might not be up to scratch from the June reviews we read here. We had been hoping it was just a few bad rooms given there had been positive reviews prior to this. Sadly, this was not the case and implore anyone look to book here not to. I never leave reviews but PLEASE AVOID THIS PLACE for your own sake! We arrived and as mentioned above a little sceptical on what we’d find. We were greeted with an abandoned shopping centre as stated in other reviews. You can only get up to the hotel using the one lift (elevator) that is there. Every floor is closed except the third floor which the hotel is located on. Once checked in we were shown to our room. Once in the room we were met by a horrific stench of raw sewage. The room was tired and had a cracked Ikea wardrobe and shoddy bed with plank board mattress (if you can call it a mattress). The bathroom was decent in design (walk in shower and decent sink) but the blinds were shoddy. The stench of sewage however got stronger. On our arrival it was 33C in Split with high humidity. Understandably we were hoping for some rest bite from this through the aircon in our room. We were sad to find this also lacked any power and so the room can only be described as a sauna. It was unbearable. We decided to contact ********** directly after we read on other reviews they were unwilling to give refunds. Thankfully we did (we recommend you do this to if you can) and after going through ********** managed to get relocated at a much nicer hotel in the middle of the old town (we’ll be be reviewing this separately after our trip but definitely on course for 5 stars). So much more could be said about Prima Luce Hotel but the main takeaway is don’t stay here and experience what we did.