One of the worst experiences of my life, which I feel obliged to share! Total lack of professionalism and quality of services absent to say the least. To make a long story short, in addition to many other inconveniences (total incompetence in managing allergens, sockets not working, air conditioning not working, broken mosquito nets, dilapidated bicycles, etc.), on the second day my partner and I realized that the towels were not had been changed, even though we had left some on the floor as is usually done in hotels and had marked them to prevent them from being re-proposed as clean. The owner, an apparently pretty 75-year-old lady, insisted several times that she had changed them personally, convinced that she could fool us. After reluctantly changing them for us, he continued to insist, even the following morning, that the towels had been changed and that our demand was unreasonable. After much insistence, the argument arose in which the lady threatened my partner with a slap and then, pulling her by the wrist, tried to snatch the mobile phone from her hands. Afterwards the daughter, who intervened to resolve the dispute, believed that we were doing ****** just to save money, although it would have been a sign of professionalism to have paid at least the second night after the immense inconvenience caused to us. At this point we paid the requested amount in full rather than being treated like beggars as well as being ridiculed and we left this nigh**are hotel behind.
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