Hotels near Singapore Customs, Singapore

They have two wings: the East Wing and the West Wing (which has bigger rooms). The front desk informed us that they could only upgrade us for the first night as they were fully booked on the second night , so we chose not to upgrade at all to avoid moving to another building . The hotel is right beside Zhongshan Mall. It’s a very small mall with just a few shops, but it’s enough. They have a McDonald’s, Starbucks, Toast Box, BreadTalk Bakery, FairPrice supermarket, and a Guardian pharmacy and I especially loved the serene garden .🌲🍂 The check-in process was exceptionally smooth and the staff was very helpful. Despite arriving late for breakfast with only 30 minutes left to eat, the chef was incredibly friendly and accommodating, even offering us more food . Breakfast last call at 9:45am .  The only minor downside was that the room and bed were a bit smaller than expected, and if you turn too much, you might feel like you’ll fall off 🤣🤣. Aloft took over the building from two other hotels last June. Personally, I felt everything was great, except for the room itself ,which they can’t do much about. Price was on the steep side due to  F1 weekend.but overall, it was a delightful experience.💖

Everything u need is provided . Just that towels bor house keeping is only done on Mon wed Fri. Bed were comfortable thou . Toilet was too near to bed. But still it's a good hotel

We arrived at 2 pm and they allowed us to early check in. The location quiet close to Bendemeer MRT station (10min walk), and bus station. The room is clean, but very very very small, for 2 person, we hardly find a space to do prayer. There was a curtain but actually its just a wall behind and no window.

Staying at Hotel Boss was a great experience, especially for those looking for a balance between comfort and affordability. The hotel’s location is ideal—close to public transportation, including MRT stations and bus stops, making it easy to explore Singapore. The rooms are compact but clean and well-maintained, offering all the essentials for a comfortable stay. The staff are polite and responsive, and the hotel facilities, including the pool and gym, are well-kept. For Muslim travelers, there are halal restaurants nearby, adding convenience. Overall, Hotel Boss is a practical choice for travelers seeking both comfort and accessibility at a reasonable price.

Stayed here many times and always came back here when I come to Singapore. Room is small, but since I’m staying alone, it’s perfectly fine and just the right size for me. Location is not the center of Singapore, but it’s right above the MRT stations. So many food stalls right beside the hotel. Only one stop to bugis, and only 5 stops to Orchard (with transfer at City Hall). I prefer this hotel than any hotels near city but far from MRT station. It’s clean. The staffs are helpful and friendly enough. Always my choice to stay when I visit Singapore.

As per record, we have booked a connected room with River View for 1 double bed & 2 single beds for 3 nights. Upon arrival at the checked in counter, the staff by the name of Maria straight away offered us an upgrade of the connected room for the 2nd & 3rd night at the upper floor with a better view. But 1st night we have to stay at lower flr in a big room with 1 double bed & 2 single bed. We said OK and she checked us into Room 206. When we got to the room, we rest for a bit before we really check out the room. But my son was complaining about the room. Being the room are like an extended room for the room flr are build by wood and noisy when u walk. No centralised aircond but a split unit aircon which is not cold. Mattress are hard as if it's already more than 10years old. This room gave us a feeling as if we are some illegal immigrant. We went back to Trip.com to check the review and we found few customers are having the same experience. I've screenshot 1 of them and attached as photo. We went down to complaint & demanded change room to the room we booked in advance. And it's not our problem that they over sold their rooms & neglected customers who booked & pay in advance. Till the end, we get the room we booked but Maria claimed its VIP room which this room fits the description of the room we book. On the day we chevked out, Maria was on duty. Very bad attitude. No eye contact, no greetings, no thank you. She don't deserve to be assigned at the front desk.

i booked an urban suite to celebrate my fiancé's birthday, and we absolutely enjoyed ourselves to the max. the hotel system was down when we were checking in, but our front desk staff, Rosy, explained the situation to us, gave us a beverages voucher to enjoy a drink each while we waited for our key cards at the lounge, and even personally came over to hand us the cards once the room was ready. shortly after we checked in, a staff member from the collection club lounge dropped by the room and gave my fiancé a mini cake, a box of chocolates, and a birthday card. we went to the collection club lounge for evening cocktails and were surprised with a bread pudding platter with a lighted candle to celebrate my fiancé's birthday and managed to catch the ndp rehearsal's fireworks show. overall, the interactions we had with the staff members were exceptional, and we felt very welcomed and taken care of, everywhere we went. the urban suite room was very clean and spacious, and we had a wonderful view of the cbd area. having stayed in many hotels in singapore, this is by far the best room and experience ive had.

Stayed here for a night and really enjoyed my stay here! The service is excellent, hotel is clean and modern and the breakfast at Lime is great. Pool is small but nice too! Counter staff upgraded our room to the lifestyle room as we celebrated our wedding night here. Also provided us with free bottle of wine and complimentary lychee cake. Very happy with our stay here and will come back again for more!

I would recommen this hotel, staff at the counter are very nice and the location is near by bus easy to find the food. No noisy outside and not dangerus even walk around 10 pm.

Easy checkin，and counter very friendly and helpful！ Will come back again！ Toilet and room very clean！ Nearest Chinatown MRT and easy to found it I can accept downstairs is pub and will hear a little bit sound but this is no issue for me！ Love it！ And all google photo is same with picture