Hotel Chancellor@Orchard

The washing machine (for a fee) is a plus, but the cleanliness definitely needs improvement! Also, the front desk's service varies greatly depending on the staff member you encounter. Employee training needs to be better; some are very responsive, while others seem completely uninterested in helping. Ultimately, it was my fault for forgetting my jacket in the wardrobe. I rushed back to the hotel from the airport because I couldn't get through by phone, and online calls also went unanswered. It was less than an hour later, but when I got to the front desk, they just made us wait, and we had no idea how long it would be. Now I have to take another ride back to the airport. Is there a disconnect between housekeeping and the front desk?

Everything was good, except for the very small bed. I requested a queen-sized bed but was only given a twin. I almost fell off the bed! Also, I think it would be better if they asked guests if they wanted their room cleaned before doing so. I stayed for two nights, and my room was tidied up while I was out, which felt strange and made me a bit uneasy. Other than that, everything else was fine. I think there was a pool too, but I didn't get a chance to check it out.

The room was clean and hygienic, but the check-out attendant was a bit fierce. It's a hotel with normal prices, and I also met a kind person who helped solve a problem, which was quite good. The front desk service attitude was great.