This could be a lovely hotel, but was let down by lack of a**osphere and disinterested staff (with the exception of the waiter/sommelier). The food was delicious, but the Clock Tower restaurant described on the website was not in use, and the room in use had clinical lighting and no a**osphere. Our room (11), had a fantastic view, but we were not offered help with our luggage up two steep sets of stairs. Bathrobes only arrived after I requested them. Overall, disappointing, and no response from these comments direct to the management.