SAN YIN HOTEL Reviews

At around 12 am, Xiaobao and I went to the hotel to check in. They didn't give us a breakfast voucher but only a room card. After repeated confirmation, they said they had made a wrong reservation. The room was scheduled on the 19th floor, but I swiped the wrong floor card and could only reach the 18th floor. In the middle of the night, I had to drag my suitcase and bags and take the elevator back to the front desk on the first floor. I asked the lady if she had swiped the wrong floor. But she didn't apologize at all and told me confidently that she hadn't swiped the wrong floor. I handed her the room card, turned around, and went to the front desk to swipe it twice to make sure it didn't work. She complained and muttered something about the room card being unauthorized. She couldn't figure out what was going on. I went back to the front desk and took three cards to the elevator and swiped them randomly. It took a long time to make a new room card. I finally arrived at the door of the room and there were cigarette butts on the floor. The smell of the decoration almost made me faint. I hurried to open the window but it didn't open. Oh! I thought I would just stay for one or two nights, but I found a big hole in the quilt, so I went downstairs and asked to change rooms. I went to the front desk to borrow a charger, but the hotel replied that there were no free chargers, only charging power banks at the front desk. As a result, I just scanned a power bank and was charged ¥40. I felt that the charging standard was unreasonable and returned it immediately, but the money could not be refunded! Is this robbery? I wanted to ask the front desk to solve it, but no one cared after asking several times, which caused my daughter to completely collapse and cry. Only then did a staff member slowly come over and say that the power bank was not from our hotel, and they couldn’t solve it (then I want to ask why the power bank was placed in your lobby?) After the room change procedures were completed, it was already 1:06 in the morning. I thought that changing rooms would be better? As a result, my skirt was all wet when I washed my face. I found out that the wash basin leaked and splashed my clothes. There was a strong smell of urine in the shower room. The door curtain of the bathroom was also broken, and the air conditioner was like a tractor all night. I went to the restaurant for breakfast at 9:07 the next morning, but almost all the plates were empty. I asked the aunt in the restaurant why you didn’t add food when breakfast was over at 10:00. The aunt replied that the leader said that she was afraid of waste if she burned too much... The toothpick holder in the restaurant was very dirty. On the third day after checking out, I drank a cup of warm water. I felt like vomiting when I saw the unsanitary condition of the kettle... After staying for two days, I couldn't complain about the service, sanitation, and engineering problems of this hotel anymore. I was completely speechless and broke down. The check-in experience was really bad! The hardware decoration of the newly renovated hotel is OK. I hope that the management, service, and sanitation can keep up in the future, otherwise there will be no repeat customers!