The St. Regis Shanghai Jingan

The St. Regis Shanghai Jingan Reviews

The St. Regis Shanghai Jingan

No. 1008 Beijing West Road, Shanghai, ChinaView Hotel Details
The St. Regis Shanghai Jingan
The St. Regis Shanghai JinganThe St. Regis Shanghai JinganThe St. Regis Shanghai Jingan
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The St. Regis Shanghai Jingan Guest Reviews

4.7/5
Amazing
3201 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(3201)
Positive reviews(3089)
Reviews with photos/video(650)
Friendly front desk staff(138)
Well decorated(98)
Great location(90)
Luxurious(75)
Loved the night views(44)
Large bathroom(19)
Great swimming pool(15)
Negative reviews(112)
Guest User
Deluxe King Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Excellent services, environment and staffs! Very friendly, helpful and caring staff. Special appreciation goes to Mr Vincent at front desk who helped me with check in, offered us two pax breakfast for 8days during our stay. Hotel has attended my request to have a big window room. Good location surrounding by many eatery places and shopping area.
Guest User
Deluxe Twin Room
Stayed in May 2024
Friends
3 review
4.7/5
Amazing
Posted on May 23, 2024
The service is good, especially the greetings by staff each time when we got off from our cars, the dining room for breakfast is gorgeous and spacious with a good variety of food choice for breakfast
Lennie24
The Manor Executive Deluxe
Stayed in May 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on May 13, 2024
I throughly enjoyed my stay at the St. Regis. I stayed in the manor suite with access to the manor lounge and a private butler. From check in to check out the customer service was excellent. I received the 2 hour Harmonious Relaxation spa treatment at the Iridium Spa in the hotel. It was the most relaxing spa experience. I would definitely recommend this hotel to those who enjoy luxury experiences.
MegC’s
Superior Deluxe Room
Stayed in Apr 2024
Friends
8 review
5.0/5
Outstanding
Posted on May 3, 2024
The perfect resort for relaxing without care. The area is huge featuring a beautiful swimming pool for full coverage tanning and a converted one if you need a break from the sun but still want to chill outside by the pool. The staff are incredible and the breakfast buffet is unparalleled. We had our own butler who took care of all of our requests. This gorgeous resort also features a spa with yoga, pilates, and sound bowl meditation. The gym is 24- hours and is a little small but equipped with everything you need. Highly recommend this resort as a treat. The prices are higher than usual but the food is absolutely incredible. Thank you to Eaton, Lucas, Cynthia,Nina, and beautiful Chloe for taking care of us during our stay.
6/7
Vincent
Deluxe King Room
Stayed in Apr 2024
Family
16 review
5.0/5
Outstanding
Posted on Apr 6, 2024
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Response from Property: Dear celebrities, hello! Thank you for choosing to stay at The St. Regis Shanghai Jingan and sharing your stay experience with us. I'm very honored to know that you had a pleasant and comfortable trip here. We look forward to welcoming you back to The St. Regis Shanghai Jingan in the near future.
Amanda Michelle
Deluxe King Room
Stayed in May 2024
Couples
8 review
4.7/5
Amazing
Posted on May 12, 2024
I had stayed here with my partner before Covid, and it was the most amazing experience! For this trip, we still really enjoyed the room and service from the staff. Saint Regis still provides the high-level of customer service that would bring us back every time. Our only struggle was our breakfast experience. There is construction going on that makes the breakfast time a bit loud and uncomfortable, but the food quality has also declined since 2019. We actually went for my birthday weekend, so I was really looking forward to a nice birthday Breakfast. We were told later that they are in the process of updating their kitchen staff, but both my partner and I recognize that the food quality was not what it was in 2018 and 2019. Otherwise, we love the location, the facility, and the rooms, as well as a lovely staff! 
Guest User
Premier Deluxe Room
Stayed in Apr 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Beautiful hotel. Excellent location. Some of the best hospitality I've had in a luxury hotel. Thanks to butler Terry for making out stay so enjoyable!
Anonymous User
Superior Deluxe Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Good!
Guest User
Superior Deluxe Room
Stayed in Apr 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Had a fantastic time at this hotel, felt very luxurious and the room had an incredible view. My butler Wade was also incredibly helpful and went over and above to provide me with everything I needed.
Response from Property: Dear Luminary, Thank you for choosing The St. Regis,Shanghai Jingan and sharing your feedback with us. We are very pleased to hear that you had a pleasant and comfortable stay here. We are also delighted to receive your kind words of recognition and praise for all aspects of your stay. We are especially honored by your compliments to the Butler. We have shared your comments with the team and believe that this is the best way to recognize and encourage them. The hotel will continue to adhere to the St. Regis brand service standards in the future and strive to bring each guest a stay that exceeds expectations. Thank you again for sharing your comments and we sincerely look forward to seeing you again.
Guest User
St. Regis Suite
Stayed in Apr 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Comfortable check in, seats available for guests. Quick and smooth process. Very clean and grand hotel lobby. Nice room on a high floor. Very spacious and clean bathroom.
Response from Property: Dear Luminary, thank you for your trust and recognition. We are delighted to hear that you had a pleasant and comfortable stay here, and we are pleased to receive your kind words of recognition and praise for all aspects of the hotel. The hotel will continue to adhere to the St. Regis brand service standards in the future and strive to bring each guest a stay that exceeds expectations. Thank you again for your sharing, and we sincerely look forward to seeing you again.
Naldo
Deluxe King Room
Stayed in Mar 2024
Solo travellers
10 review
4.7/5
Amazing
Posted on Mar 28, 2024
First of all , shout out to Luna ( super nice , warm and very attentive ) she help me throughout the check in process , No language barrier whatsoever it went so smooth. Good Job Luna !! The only input that i have particularly at Man Spa’s room , the towel bit smelly and the chair massage room also so humid and it went smelly also , maybe u guys can freshen up the room Other than that all nice and comfy ❤️
Response from Property: Dear Luminary, Thank you for choosing The St. Regis,Shanghai Jingan and sharing your feedback with us. Your comments will be the strongest incentive for all our hosts to continuously improve our service quality, and our team will continue to improve ourselves to provide quality services to our valued guests. Thank you again for your feedback! we sincerely look forward to seeing you again.
訪客002
The Manor Executive Junior Suite
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Excellent executive lounge on the 55/F, completely impressed by Yee’s and Jessy’s professionalism, friendliness and great service.
Response from Property: Dear Luminary, thank you for your trust and recognition. We are delighted to hear that you had a pleasant and comfortable stay here, and we are pleased to receive your kind words of recognition and praise for all aspects of the hotel. The hotel will continue to adhere to the St. Regis brand service standards in the future and strive to bring each guest a stay that exceeds expectations. Thank you again for your sharing, and we sincerely look forward to seeing you again.
Anonymous User
Superior Deluxe Room
Stayed in Sep 2023
Couples
22 review
4.0/5
Very Good
Posted on Sep 17, 2023
Good service, nice environment, good location , nice view, price is acceptable, overall is quite good and smooth
Response from Property: Dear Luminary, Thank you for choosing The St. Regis,Shanghai Jingan and sharing your feedback with us. We appreciate your positive feedback on our service and believe that your recognition is the best encouragement for each and every one of our hosts! We are delighted that you enjoyed your stay and would like to share your experience with others. Thank you again for your continued support and we look forward to welcoming you back to The St. Regis, Shanghai Jingan soon!
Ari_
Superior Deluxe Room
Stayed in Mar 2024
Friends
15 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Amazing stay. I spent two nights at this luxurious hotel. Worth every penny. ❤️❤️❤️
Response from Property: Dear Luminary, Thank you for choosing The St. Regis,Shanghai Jingan and sharing your feedback with us. We appreciate your positive feedback on our service and believe that your recognition is the best encouragement for each and every one of our hosts! We are delighted that you enjoyed your stay and would like to share your experience with others. Thank you again for your continued support and we look forward to welcoming you back to The St. Regis, Shanghai Jingan soon!
Guest User
Superior Deluxe Room
Stayed in Jun 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Could not have asked for better service. Staff were really friendly but equally were not too imposing. The room was luxurious and the bath was one of th best I’ve been in in a 5 star hotel. Also a great location. My only slight quibble is that the TV in the hotel bathroom did not work properly, as it only had about 5 channels and they were only the Chinese language ones. However the TV in the bedroom worked fine. Really enjoyed my time and I would go again.
Response from Property: Dear Luminary, thank you for your trust and recognition. We are delighted to hear that you had a pleasant and comfortable stay here, and we are pleased to receive your kind words of recognition and praise for all aspects of the hotel. And we are sorry about the TV issue that you reflected. Upon receiving your review, we immediately shared it with our management team and related departments and took it to heart. The hotel will continue to adhere to the St. Regis brand service standards in the future and strive to bring each guest a stay that exceeds expectations. Thank you again for your sharing, and we sincerely look forward to seeing you again.