Anonymous User
February 16, 2024
I have always liked the Atour brand. The service is warm, the breakfast is simple and rich, and the taste is very good. It's just that the check-in experience this time was not good, and there was a damn "buzzing" sound, which will seriously affect sleep and make people nervous! When I returned to the hotel from shopping, it was already too late and the customer service on duty was unable to solve the problem. Even if I turned off all the power switches, the problem was still there. Later, the manager replied that it was caused by poor contact of the switch. First, I didn't believe it. Second, if it was such a simple problem, why couldn't it be discovered during normal room inspections? The manager gave me room upgrade coupons and breakfast coupons as compensation, which can be considered a little attitude. For the sake of the Chinese New Year, don’t worry about it anymore. However, this true evaluation still needs to be issued.
In addition, the location is a bit remote and the neighborhood is deserted. Fortunately, it is close to Hongqiao Airport.
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