Crowne Plaza Properties in Sanya

The Crowne Plaza Sanya City Center, nestled by the river, offers a peaceful retreat amidst the bustling city. The service maintains the high standards expected of a five-star hotel, with staff who are warm, friendly, and incredibly responsive. The breakfast is excellent, featuring a wide array of local Hainanese noodles and pastries, alongside a diverse selection of Chinese and Western dishes, all promptly replenished. Overall, the hotel boasts convenient transportation and a comfortable environment, making it a top choice for a high-value vacation.

The hotel environment is great, and the room hygiene is very clean, which I definitely have to praise. They also provide butler service, and our butler Tina was attentive and thoughtful throughout our stay. She responded to messages instantly and helped resolve any requests immediately. She was very meticulous and gentle, making our stay absolutely fantastic. I'll definitely ask for her again next time!

We stayed in the Executive Ocean View Room and had an excellent experience. Our child is quite young, and we had a long flight, so we were worried about him not eating well, sleeping comfortably, or having fun. However, the experience far exceeded our expectations. The environment was simply incredible. The first thing we said upon entering was, 'Wow! This is amazing!' The Executive Room directly faces the ocean – truly 'facing the sea, with spring blossoms blooming,' haha. Every day, I'd sit on the balcony sofa for a while, doing nothing but enjoying the sea breeze and zoning out. Pure bliss! The service was also top-notch, truly living up to its reputation as the ultimate family-friendly hotel. Before check-in, we connected with our butler on WeChat, who inquired about our needs. Throughout our stay, the butler was incredibly responsive, assisting with virtually every aspect. For example, they proactively asked if it was convenient for housekeeping, if we wanted a bubble bath prepared for our child, if the pillows were comfortable, and if we needed bags for our belongings or assistance with luggage transportation upon departure. Everything was meticulously taken care of. Before our arrival, they provided a checklist of over a dozen items essential for traveling with a child, such as children's bedding, booster seats, a child's toilet seat, a stroller, a bottle warmer, picture books, and a fill light desk lamp. This meant we could bring significantly less luggage. The hotel's minibar was complimentary, stocked daily with potato chips and various beverages. Since it was hot, we practically emptied it every day. We were given flowers upon check-in, which added a lovely touch of ceremony. Our child even received their own small room key card, which they could keep after check-out. The room also had complimentary welcome fruits and Bulgari toiletries, showing great thoughtfulness. The complimentary travel photoshoot was also a good experience. Although it was a standardized shoot, the photos turned out great, and we didn't feel pressured when selecting them; there was no aggressive upselling of packages. It was simple and stress-free. The food each day was excellent. Breakfast was very rich, and there was a dinner buffet in the evening, plus afternoon tea – most of which was free. If we had other needs, there were also various dining options within the resort. We hardly left the premises. Our child rode the mini-train, played in the pool, and dug in the sand by the sea. For a three-and-a-half-year-old, it was more than enough. All in all, it was a fantastic experience, and we will definitely be back! Four Seasons Spring 💐

Great hotel. Upon arrival I was given a room upgrade, a very nice spacious room on 20th floor with the ocean view. The hotel is new unlike most other hotels in Hainan. Spotless cleaning. Amazing restaurant on the 23d floor - the best food I had in China, really. Everything I had there was prepared with soul and had wonderful combination of flavors. Nice pool, open till 10 pm, and a good gym. The breakfast was good, however, some dishes were heated and served on the next day (eg, dumplings had dry dough edges etc). The beach were empty, no problem with vacant sunbeds (as in Yalong bay, for ex). The staff was nice, Anya from the front desk answered all my questions in Wechat and provided help. The main problem for me was the location. While it is a good choice if you want to visit the Center if Buddism and other attractions in Nanshan area (very close from Yazhou bay), there are no good convenience shops, supermarkets or cafes withing walking area from the hotel. I could not order food delivery as did not have the local sim card, so finding food outside the hotel was not easy. If you do not have this problem then it must be ok. Also the area for some reason was completely unpopulated, totally empty streets during the day, it was a bit strange. Overall, the hotel is great, but a small convenience store at the premises would make a difference.