Grand Hotel Billia

We booked a deluxe room online on the hotel’s website right after calling them directly. On the phone, they swore there was no availability and wanted to book us into a higher priced suite or the 4-star hotel next door. Turns out there were multiple deluxe rooms available. The room was overpriced and tired, with damage on floors and walls. We asked to switch rooms and were met with annoyance from the front desk staff who ultimately accommodated (the new room was in the same category but in better conditions). The main issue is the rudeness and lack of professionalism of the front desk and restaurant staff. Service is not what is expected from a 5 star hotel: every interaction/ request (such as asking to book at table at the in house restaurant) is met with annoyance and borderline scorn. Bar and spa staff are kind and friendly. Spa facilities are very good. Breakfast is average.

Multiple families were fortunate to have enjoyed several days together at this beautiful hotel for a family wedding in the area. Our family had three rooms and they were quiet, spacious, modern and equipped with everything needed for an excellent stay. We were able to self park, which was a bonus. The hotel grounds were immaculate, the pool was refreshing after a day of hiking or touring, the breakfast was plentiful, the service was impeccable. Walking distance to the charming town. I highly recommend this hotel.

From far away and on the internet this hotel looks like a gem. But from the moment on when you want to check in, you wish not to come back. It took the two receptionist an eternity to proceed with the check in. All the time they talked to each other and in the phone. They make the guest feel like a big disturbance. They didn t want to accept my credit card as they thought ( wrongly ) it was a debit card. Using a keyboard on the computer? Well one finger is enough for that, isn t it? Explanations where the restaurant is or Spa or Pool or when it is open? No. Hey why should they explain you that, no? And that they had "forgotten" to give my credit card back, well.... When we entered finally our room, our luggage was not yet there ( they had taken it from us after exiting the car ). We gave them 10 more minutes and then called. They said it s on the way, in some seconds it will be there. Gave them 10 minutes more, called again... Ah it s not yet there, they will look and send it immediately. After 10 more minutes I went personally to the reception. Nobody was looking for our luggage. After insisting they started looking, but had no idea where our luggage was. To cut it short we had to wait more then one hour after arriving in our room and got no real excuse... They had put it in a wrong room, but did not know in which one. Finally we were able to use the pool, but only very briefly as they closed it very early. We have an electric car and upon the arrival the two chargers were taken. They promised me that immediately when one is freed they will charge my car. After dinner I went to the car with my second key and you guess it: Both chargers were free, but my car was not plugged in. I had to do it by myself. In the bathroom there are two dispensers for shampoo and soap: One broken, the other empty.. In the restaurant the smell of the fish at the neighbors table... well I wouldn't t eat that... And at the check out they tried to pay us the room twice.... Oh, did I mention that they also had lost our car keys?