Hôtel Mercure Saint-Malo Front de Mer

Located right on the sea front, the rooms are comfortable and we had a great view. It is an easy walk along the promenade to the delightful old town, with its ramparts, bastions, restaurants and bars. The shower was great, which you cannot say about many hotels in France. Parking was easy to find but Paybyphone did not work and a surprising number of machines were not functioning

Perfect location and friendly staff. I would stay here again.

Charming seafront hotel - rooms facing the beach have a breathtaking view- day and night- and pretty perfect to watch the stunning sunset from. Rooms were a decent size and well equipped with storage space. The art on the walls nods at your location- arty photos of fishing boats and that sort of thing.The bed was very comfortable. Bathroom absolutely fine, decent showers and water pressure. The staff we met were friendly and spoke English when our French let us down! Parking is a bit of a pain because you have to find a spot anywhere in the streets around the hotel which isn’t great. The breakfast is served in the only food/drink area- it also houses the small bar for drinks in the evening. It’s nicely decorated and the breakfast was good with lots of pastries, hot options such as eggs etc. The coffee machine is a little disappointing, would be nicer to have fresh coffee but all the Accor hotels we stayed in use the same machines! This room did tend to get rather warm and stuffy when we were there - a storm had blown through the night before but the winds were still very high so opening a window meant it blowed a gale indoors! So if there is air conditioning it didn’t seem to work. An easy walk to town and pleasant environment overall. We would stay here again with our fingers crossed for a good parking spot!

Location was great. (And this is the reason why I give it 2 stars but not 1) Room was below average: the worst of Mercure that I have ever seen. It is not better than any Ibis. And the room was still dirty after cleaning (see pictures). Air-con doesn’t work properly. Service was a disaster: it is incredibly understaffed during the august high season. There is often a queue on the reception desk. The receptionist is also the bar man/women. It seems that there is no additional staff outside the breakfast time. If you have any questions/requirements for them, you can expect the answer: “no, I can’t/I don’t have time/we don’t have this”. Staff just ignore you when they see you. Facility is a disaster: 1- they often claim that they have a parking shared with Ibes, in reality, they only have 5 spaces and no one get parked there (wondering if their staff uses the parking personally?). 2- no restaurant/dinner They treat Accor members as a s**t: as we were not happy with the room so we mentioned “we are gold member with Accor, is there anything that you can do?”, the receptionist cut us off by saying “there is diamond member staying here and we can do nothing for them”. Overall it is the worst experience I have ever had with Mercure or Accor in general (as Ibes is better than this Mercure). Anyone should avoid this hotel to save your holiday. Any average hotel/Airbnb would work better. The booking is not under my name, if Accor want to investigate further, we can share the booking detail.

Absolutely amazing! The room was spacious and comfortable, the staff was incredibly helpful, and the location is perfect with the beach across the street and easy access to the Intra-Muros while also being quiet. It was so inexpensive for what we got, absolutely blown away!

Why only 2 star? I stayed at this hotel ten+ years ago and thought it was nice. and a good location. So months ago . as an Accor member. I booked a "Classic Room with the Sea View." for three nights. I really enjoy watching the sea, especially in Northern France with 6+m/18ft+ tides. So our room is actually on the third floor with a small window view. Large windows are on the 1st and 2nd floor.. At the reception, they said they are fully booked (no surprise) and some guy behind the counter (not the receptionist) gives me some attitude and says I should have requested a big window. Excuse me, but the big window is in the reservation picture!!! On top of that, this room has a big support post in the middle of the room, next to the bed. A real nose breaker in the dark. So BEWARE... If you want a good sea view, order a room with a large window. Otherwise, the hotel is OK. Clean. People are friendly. Good breakfast. Quiet.

A 4 star hotel between town centre and the historic part of St Malo, right on the sea front. The staff were very friendly and helpful. The standard twin room was a good size and the bathroom was large by hotel standards.