Hotels near Portugal Pequeno, Rio de Janeiro

I spent four nights at this hotel, in a very nice area of Rio. Great facilities: magnificent rooms (standard), excellent bed and linen, very nice swimming pool (heated) with gorgeous views, pleasant common area, etc. The management, however, is not so good. Nothing serious or terrible, but not what you would expect from a Hilton hotel. E.g.: I was supposed to receive a free big bottle of water in my room, as part of the arrangement for my group; I did not received it and I was told that I should pay for it if I wanted it; in addition, I was asked, when checking our, to pay for 2 bottles! (when I ordered just one). I complained and no charge was made finally but it gave me a poor impression about the level of care for the details one would expect in a hotel of this category. Moreover, in a place what you cannot drink water from the tap safely, the management should provide with courtesy drinking water for every guest, as is usual in most places. About the food: very good in the restaurant, reasonably priced (but obviously not cheap). However, the breakfast was disappointing: little variety and quality in the fruit (in a place such as Brazil!!!), slow service for the eggs or tapioca you ordered, and little variety of bread and pastry, as well as other deficiencies (quality of cheese, ham or salami, etc.). A special positive mention for the cleaning personnel: very efficient and nice, always respected the requests I made about timing. Bravo.

Positive points: great location inside the shopping mall, easy access, easy check-in, VERY good breakfast, good bed, clean room. Bad points: During my stay the shower didn't get hot, the technician came to the room, turned on the heater and it still didn't get hot. The towels were very old, worn, frayed. But overall I recommend the hotel and would stay there again.

Positive Great Location, you are relatively close to everything in walking distance. There is a pharmacy next door, as well as a bakery that has outstanding quality. The rooms are clean and spacious. One of the big pros for me is that there are no carpets, which is a big plus. It avoids any unpleasant smells. Negative Unfortunately, there are a lot more negative comments rather than positive ones. My family and I usually stay at the Grand Hyatt, but due to Covid-19, the hotel was temporarily closed. We were left with no other option but to give this hotel a try. I want to emphasize that this hotel has the potential to be a 4 or 5-star hotel if adjustments are made. Nonetheless, this hotel should be a 3 star. On the first day of arrival, we had wifi. However, on the 2 day of our stay, we no longer had wifi. We contacted the reception desk, and the girls in counter said they were having issues with their wifi due to their guest capacity?!?!?!?!?!?! really? This is a hotel that shouldn't even be an issue. We are in 2020 in 2020 even McDonalds has a reliable WIFI however, Windsor Marapendi did not. After a few days the ”Partial Wifi” was back up, I mean partial because the wifi was only available in the lobby. Just writing this review baffles me with their lack of proper and basic preparation and administration. Wifi was not available during our entire 9-day stay. We stayed on the 13th floor, and again I repeat no wifi in the room. I had to go down to the lobby so I could log in to my laptop to work. How inconvenient and above all this, not one apology and acknowledgment of their lack of proper planning from the hotel, and they didn't even move a finger to make matters right with this nuisance. There was a lack of responsibility and care from the hotel. All they would say is that they are working on it. The hotel charges for the use of an adapter. It's 50 real. Although it's nothing if you convert it to USD, all hotels allow you to borrow an adapter if needed. Especially one that has no wifi. (forgive me, but I can't get over this wifi issue) Breakfast is free, which is a nice thing (especially for a hotel with no wifi), but it's mediocre, your best off going out for breakfast you will have a much better experience. Blowdryer is obsolete. Suppose you want to dry your hair, good luck. Bring your blowdryer. In my case, I had to go out and buy one during my stay. The Reception desk crew needs a complete revamp on professionalism and Customer Service. If you are trying to be a high-end hotel ( Which this hotel is not), Customer service is everything you guest needs to feel welcomed and feel like their needs is cared for regardless of how little or big their needs are. Windsor Marapendi, you have great potential if the criticism is taken and executed for them not to happen again in the future with other guests. You need major improvement. You should be rated as a 2 star if that. Holiday inn is a 5 star compared to

Very relaxing stay at this hotel. The location right across from the beach was great. And what an amazing beach. Sunsets were incomparable. Much cleaner and far more chill than Copa or Ipanema. The service on the beach was excellent, staff were very attentive and quick.. The food in the lobby bar was also excellent with good options for a vegetarian. Another added bonus were the free bikes to go for a cycle along the coast.

I was deceived and called a liar by the hotel manager. I booked 2 connecting rooms through Trip. Upon checking in, when I realized that I had only received one room, I questioned the receptionist, who passed it on to her reception supervisor. He informed me that Trip had only booked one room with 2 beds and that there were no 2 rooms available for that day, as agreed, because the hotel was full. However, he could change me the next day. The next day, the hotel manager was the one who attended to me. Even though I had the voucher that I had just issued through Trip in front of her, she called me a liar and said that I had received exactly the room that I had paid for, 1 room with 2 beds. She informed me that I had made two reservations, with different rooms, but had canceled one and booked only the one with 1 room with 2 beds. Finally, after much hassle and discussion, the manager informed me that she would grant what I requested as a courtesy, but made it clear that I was lying and that I had not booked that category.

I’d give 4.5 stars if I was allowed but not quite 5. The pandemic caused a few issues (bar been closed early and no 24 hour room service) and I had a few very minor issues-One day my water wasn’t replaced and on another I ordered room service and one of the items didn’t arrive. This happened another day but the guy realised and went back. The room was a double delux and was amazing with a great view and duel aspect. Roof top pool is great and although I didn’t use the gym there is a small one if needed. The staff were all helpful and polite and the food was good as well as the breakfast. Always felt safe and secure and the cleaners always did a great job.

The hotel has a nice location right next to the beach. It's a little far from most of the sights, but it's a calmer neighborhood with plenty to see. The hotel, however, was a little disappointing considering the number of stars. It felt very bare. The rooms was small and had no decoration. The lobby area really just served as an area for people to sit and wait for tours. There was no comfortable seating. The pool is small and the rooftop area is pretty windy. The rooftop bar is again not particularly comfortable with lots of echo-y hard surfaces. Everyone was very nice, but it was distinctly lacking in comfort. The Italian restaurant has really good food and it's worth eating. However, beware that it is extremely air-conditioned. I don't know why hotels insist on blasting the AC when it is so hot outside. I had to take a sweater every time I went to breakfast and I heard multiple guests complaining about the temperature. They would even seat people in slightly warmer areas of the room.

We stayed here the 2nd time after 12 years. Picked a similar room as we had 1st time: ocean view king suite. It is a bit more expensive than their cheapest rooms, but EXCELLENT value for money. We had room on the 12th floor directly overlooking the waves with two windows. As the hotel and beach is to the south, you get BOTH sunrise and sunset view from your room...see photos attached:) Room is good size, reasonably fresh with only a bit of age and spots here and there. Cleaning is ok, and hotel is in excellent safe area with direct beach access. We much prefer Barra da Tijuca anyway, against the overhyped and crowded, expensive copacabana. But each to his own. Hotel itself (lobby etc) is nice, staff is great, restaurant has very good food. The cocktails of their bar at ground floor as well as by the pool are excellent quality and cheap (as usual in Brazil). HOWEVER... a big however... After booking directly via their ”secure” website, via Amex card, my card details were either sold or re-used by somebody at the hotel staff, as BEFORE our actual trip began, it started being used at various (online?) shops in Sao Paulo, Belo Horizonte and even in Madrid. I had already a 600 euro hit (in some 10 different fraudulous shoppings) before i realized and blocked it. Lucky with Amex's good insurance policy i did not lose money directly on this, nevertheless i ended up with no Amex card on my 2-weeks Brazil trip as oi didnt have the new one yet, and in general it gave a bitter taste to this stay. Because of this i have to reduce the rating. So a word of advice: Book this hotel with confidence, BUT book it via a well-known room broker website, NOT directly thru the Windsor website!

I’ve only started using Ibis recently and I will be staying them for a month this time and a month in August / September in Brazil . I had a minor medical issue this time around and Chiara at reception was just superb - world class employee ( and I have stayed in the worlds best hotels - I know my way around hotels ) . She’s exactly what you expect and much much more . Fantastic employee . Empathetic, confident efficient and professional . This is a great hotel in a lovely part of Barra da Tijuica . Great facilities , superb staff . Home from home. This will always be my base in Rio from now on .

Beautiful Hotel from room views and the the pool side and the garden beachfront so relaxing 🌅🌇 breakfast Is everything good.🥐🍳 wonderful stays disabled access ♿ toilet, elevator 🛗 so cool haha I was just confused the turnings round elevator abc number anyways on the the room.arw in circles too ☺️ probably it's the designs infrastructure is cute tallest building I love everything and would choose this hotel when comes to Rio de Janeiro don't skip to stay and experience this paranomic views,the hotel stuff are really nice the ladies ,the doorman and even the one helps our luggage the front parking lot big space taxis are outside ready to go.ooh the area is closer to leblon and far from Copacabana,I stay from the Centro when I book the hotel don't have clue how far this hotel from where I was so better check the map me or Google haha 😂 so you won't feel lost like me.its very Forest mountain 🏔️ sides and it's cooler it's difirent sides of town I guess the resort is very outstanding from the area Have a shotp,have good foods, actually don't need to go out if you come for relaxing 🌅 massage,beach eat chilling stay in the morning the sunrise 🌅 so beautiful birds chirping so calm 🦜🦜🦜🦜 it's perfect hotel for me the room have smart light or just a multi colored lights haha makes it more night so romantic ❤️⭐⭐⭐⭐⭐⭐⭐⭐❤️❤️❤️