This resort is beautiful and my theory is that my experience is not the "norm"; but I still feel it's important to share: On the first night of our stay, the electricity went out on the entire property while we were eating dinner. After that, guests spent the evening walking around in the dark using their cell phone lights to get around. People were locked out of their rooms. All activities were cancelled including entertainment/dancing and kids club. When we got to our room, it was dark and hot. Even when the electricity did go back on several hours later, the air-conditioning was still not working effectively to cool the room. It seemed as though it had been adjusted to avoid another power outage. This continued into the second day at which point I complained via email. I paid over $500 euro for my first night which was spent sweating in a dark hotel room. I got a generic response via email back and a small jar of honey was left in my room as an apology. The issue with the air conditioning continued through the second day and night. It was "ON" but the room never reached the temperature we set it to and it was uncomfortably warm. We complained to the front desk and were told that many others were also complaining and they were attempting to address it. We spent our second night sweating while sleeping. The issue seemed to finally be resolved by the third and final night of our stay. The resort experience that I paid for is not what I received. While I understand that the resort may not have been able to control a power outage, they said this was something that has "never happened before" and guests should have been at least partially reimbursed for missing out on what they paid for. Minor other complaints: 1. TV appears to be a smart TV but upon asking about this I was told it is not. By my final day they installed a Chromecast in the room to make it a smart TV. 2. We paid for half board. The servers were lovely and accommodating but it became clear right away that the menu and portion sizes were designed for three courses, but half board only gets you two courses. We left the first night from dinner still hungry. The second night there was a buffet option in addition to the half board so we were fine. I was also annoyed that we couldn't swap out our half board dinner for lunch instead. This policy was inconvenient. The resort is beautiful. The staff are kind. Our particular experience and the amount we paid, left us feeling quite disappointed.