Primm Valley Resort & Casino

Parking lot elevator had thick spider webs, although pool was closed for season the pool restroom had dead spiders and a dead cockroach... carpets throughout the hotel portion (halls and rooms) were filthy, stained and gross. Shower/tub was stained. Truly felt like a dingy, dark, filthy place. So glad we had only one night! Never going back. But... cool place to visit is Seven Magic Mountains

Great overall. Did get booked the wrong room the first time and seen a male “protection” on the ground but was quickly accommodated by the female employees at the front desk. Got my deposit back.

Not clean. Bad customer service. One bed had no pillows 🙄😡 and no one was at check in/out desk in the morning for us to check out

A+++++++++++++++++++++++++++++++++++++++++++++++++++

Great stay. Great vacation. Great place.

First of all it took over two hours of standing in line with no chairs. Just to check in. Then after we finally got our keys to our rooms, they were in another hotel? Yeah. We have to walk back out to our vehicles drive to another hotel and walk all the way in to there. Then after all of this we get to our room and the keys to the room won’t work. Go down stairs to ask someone at the front desk and nobody was there to help. We had to walk back out to vehicles, drive back over to the original hotel, walk back in and ask them to fix the room keys. Then go back to the hotel again. Where yes the keys now worked. We open up the hotel room and bring our stuff in. After taking 3 hours now to get in my room I have to use the bathroom. I walk in and trip and almost put my hand through the wall. The tile on the floor is pulled up and not even sitting down. It’s popping up. The beds we made and looked clean. One good thing and check staff was friendly. This was a terrible experience and we didn’t even stay our second night. We left and stayed somewhere else. Terrible.

The hotel we booked was not even open, we had to stay at Buffalo Bills. Then they gave us our king bedroom, we walked in and it was not even ckeaned yet. Bed was unmade trash everywhere, towels on the ground. We went down to talk to the front desk, not even a sorry. All she said is we have a double queen room. She was so rude, she acted like we were putting her out, she even threw her hands im the air at us.