Old hotel structure, more huge, very well cared for and clean. Room cleaning takes a long time, 4pm on most days during our stay. The room we stayed in for 2 nights, very small and simple, the employee Carla at reception responded to our request to change rooms with great attention and friendliness. Positive points: plenty of green space, gym, chapel, swimming pools. Negative points: food has no variety, only 2 employees at the pool bar to make drinks, serve draft beer and ice cream. I suggest that these 3 items should be served by guests, as they spend a lot of time waiting!! The soda is not in machines, it is displayed in an ice bucket, hot and still, there is only the option of coke zero! Heineken is only served on the beach, I found that quite complicated. The beach is not suitable for children, the sea is very rough and muddy due to the river. There is no grape juice option for children, my daughter only drinks this and when I asked the employee, he said no and that was it. At Copa Baby you could have fruit, yogurt and juice options. Now the hotel's flagship recreation team, as they say it was chosen best by TripAdvisor. I do not know where !? Children's recreation team, does not serve children over 4 years old, only over 5, my girl is 4 and 10 months old, they were not allowed to participate alone. The activities do not involve children, and recreation on weekends only starts at 3pm. The resorts I've been to start with breakfast. Terrible toy library, no toys! Adult recreation starts at 3pm and the same thing every day.
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