Guest User
March 7, 2024
I know booking a 3star hotel you aren’t quite sure what you are going to get. But this was something else. I have stayed in 3 star hotels before and this place made them look like the ritz, this was mainly based on the room. Actual resort wasn't too bad. This is NOT a hotel. It is lots of little apartment blocks up a very steep hill (they do offer a free taxi service to get to the rooms though as it is so far from the main reception area, restaurant and beach) As soon as we opened the door, the room smelt like damp and I sat on the bedding which was damp. Pulled back the sheets and dirt on the undersheets and pillows. The bathroom was revolting, photos show the towels that have dirty yellow and orange stains. It looks like they tried to fold them so it was not obvious to see. Either black mould or just dirty grout, either way that’s not nice. Bathroom ceiling is peeling and flaking. The handrail in the bath was broken, a screw was missing leaving a sharp piece of broken metal edge exposed. The floor of the bath had brown marks. The bath towels had hairs on. We also noticed that the smoke detector had been removed from it's fixing on the ceiling (the balconys are shared, so we could see the next room did have a smoke detector) went to reception and explained this, they said they would get someone to clean the room and fix the hand rail but was unsure what I meant by the smoke detector, I even showed him a picture and he just shrugged. Then turned to their colleague and started talking and laughing in spanish. We went for dinner and to the beach, by the time we got back to the room they had fixed the handrail in the bath, but obviously gotten in the bath with their shoes on which meant the bath was even more disgusting. They had given us new towels but the dirty towels were just checked in a pile on the side in the room. Went to reception again the next day and after a long and frustrating conversation requesting a change of rooms, which easyjet suggested we do as they had spoken to the manager, they said they would not change our rooms as they knew nothing about it, but they would get someone to change the bed sheets. They did come and clean the room again and change bed sheets which had not been done the first night as requested, but room still smelt of damp. There is no aircon which is fine but the fan looks like it could fall down at any given moment, rusty and definitely past it’s time. The balcony is the main entrance to the room, so anyone can come up to your balcony. The only way to have privacy is to have the curtains closed at all times. There are 630 rooms here. Luckily we were only in 100s but that was still quite a walk with all your towels etc. If you have trouble walking long distances you would need to get a room closer or get the free taxi that the hotel provide. The restaurant is also upstairs with no lift. The food itself and the drinks, I have no complaints about. But limited options for vegetarians, but that's