The Lodges of the Great Smoky Mountains by Capital Vacations

Staff communication was excellent due to arriving late for check-in. Did not encounter any issues during our stay.

The condo I stayed in was so nice & cozy. It was spacious & really clean. It had nice touches to the design & it just felt like home as soon as I walked in. The only thing I can complain about was the view from the balcony (lol) • I was in building 2 (bottom unit) & there was a huge tree that blocked everything. This was my first time staying at these condos so next time I will try to book a stay in building 7 (top floor) because those balconies faced the mountains. Also, there was a hot tub off the master bedroom which was a surprise & really nice! No carpet in the condo which I definitely appreciated. The staff was super helpful upon check in & made me feel right at home. Parking is right in front of the buildings which was nice. But keep in mind, you will have to carry your things up steps (even if you're in a bottom unit). Other than the obstructed view, I have zero complaints!

Really loved it here. The view was beautiful when the sun rised. I was pointed towards the mountains and could see when the clouds drop over the mountains. The patio was huge and relaxing chairs. Only problem was that there was wasps over in one area so had to be careful. Also had to change the sheets because the ones that was on the bed wasn't so clean, but other than that everything else was perfect.

Easy to find. In a great location. Most definitely will be back.

Nice place to stay. No direct view of the mountains from our balcony but that was ok. Can hear the foot steps in the floors above. Lots to do within a 20 mile radius

This place is a joke we had bed bugs and they moved us from a 2 bedroom to a 1 bedroom that the sink and the sofa bed were broke. I have had zero help from the management telling me this wasn’t their issue. My wife’s face swelled and was in pain the whole time. They offered the homeowners very little in return. We also hired a photographer to take pictures for a Christmas card and had to cancel because of the wife’s eye. I’m appalled that a business wouldn’t be interesting in helping out in some way. Especially after the bed bugs then sending us to a smaller unit. I’m not sure what fair compensation would be but something is better than nothing. Please don’t stay at this place. The one picture is my wife’s eye after one day. The others are the bugs we found.

PROS-our unit had been newly remodeled. The king size bed was nice to sleep on. CONS-you had to pay to refill supplies like toilet paper, paper towels, and dishwasher tabs. They don't do towel exchange and expect you to do it with the 2 detergent packs they left for you to wash your own towels with the washer and dryer in the unit. You have to do the talk with them which lasted over 2 hours. It's an 'owner' thing. We have stayed at other Capital Vacation locations and were never treated as badly as we were here.

Filthy room and we had to change rooms in middle of the night.because we found bed bugs. They relocated us to new room and told us the next day that there were no bugs, so we gave them the one that crawled on us. Would never stay here again.

Current guest and the unit we are in is disgusting. Comforter - yellow. Extra comforter - yellow. Extra pillow - disgustingly YELLOW, like a college guy’s pillow that should have been thrown out years ago. The pullout couch - so gross!! Covered in dark brown stains. Outside of the filth - WIFI is down, TV remote was broken (they did replace it) and no one answers the after hours number. Will not be returning. (Tried to add pictures, but due to the wifi being down, I couldn’t)