Comfort Inn & Suites at Dollywood Lane

Was there for 4 nights. Was just going to stay 3 but decided to stay one more night. We was staying on ground floor in a suite with jeted tub and fireplace and couch. But after I payed for the exit night. They tell us we have to change rooms. To the second floor. I ask y and they said they was working on the rooms. They was working on some of the rooms but on the 4th and 5th floor. Not the first floor. Anyway we had to move to second floor but the room we got on second floor was not a suite it was a regular room. We was not in a regular room. We was in a suite. I call down to the office and it took 45 mins to get Jason who was working front desk to answer. So if u stay here. U might have to change rooms if u stay a extra night and it might not be the the suite that u had and pay for.

For the price this was an excellent choice, great indoor pool and hot tub, pretty great selection for breakfast, and located on both the parkway and within a close distance to Dollywood

Elevator always smelled of smoke but was supposed to be a nonsmoking hotel. Bed was extremely hard and uncomfortable for what we paid, furnace smelled awful when ran, so we kept it off. Good thing we were on the 4th floor so default it was already warm due to other floors we didn’t have to run it but the one night. Our room was turned by the maids everyday, except our towels were always tossed to the side, even when we placed them in the tub to be removed. They would be left in the room. We were there for 5 days. On the end of the second day we realized it said at the 3rd day they would be taken and replaced. On the third day, They were not taken. They were still left and not taken, our trash wasn’t taken, we had fresh towels placed on our bed though. I had to call down to have our room taken care of. Breakfast bar was decent. Would be nice if they changed out sausage to bacon occasionally to change it up. But it always had the same things everyday. Would be nice if they offered regular water. I couldn’t have the beverages offered, so I had to wait to drink water until I got back to my room, but otherwise was nice. Pool was cold, but hot tub was nice. Seen staff cleaning it daily, so that was a plus. Everyday looked to be checking chemicals and cleaning in the morning. Restocking fresh linens. More than most places. Just would have been nice if the room cleanings would have been nicer and not have been stunk out in the elevators.

Amazing Breakfast, comfy beds, clean rooms, cold fridge and really nice soaps & make up remover. A lock on all outside doors made my family feel safe here!

This property is right in the middle of all the city has to offer. The staff was friendly(desk, breakfast and houskeeping). The room was clean and pool area was very nice as well. Its seems this property is very busy so the staff and management must be top notch.

This hotel is tired!!! The layout is horrible- no lobby area and breakfast room is small and way too crowded. The front desk staff is mediocre at best. Do not recommend. It looks NOTHING like the photos on website.

This is a budget friendly option close to all the action. Breakfast was good and included biscuits, gravy, sausage, waffles, and eggs and several other options. Clean location but hotel is dated and in need of some repairs. We were told they had renovations planned soon. It would be nice to have drink machines inside the building that would take card payments as many don’t carry cash anymore. Would stay again.

We were happy with the price and rooms were clean. Staff were friendly and the breakfast was good.

The front desk gentleman at check in was extremely helpful and nice. He was slammed busy ands still made sure everyone was taken care of. I will be staying again.