Riverchase Lodge

Great locations. Very friendly

The pools with waterslides are a great way to have family fun without spending a ton of money. The location has its pluses and minuses. It is on the corner of Parkway and Veterans, which makes arriving from Sevierville really convenient as you can completely avoid Parkway yet still be right on Parkway. There is a trolly station, several dining options and many shops within walking distance. Literally take a right out of the parking lot and Dollywood is just a short drive down Veterans. However, there is a lot of road noise associated with the proximity to these two major streets. The rooms facing Veterans are particularly noisy. There is no breakfast available, however, breakfast at one of the many pancake houses is part of visiting Pigeon Forge anyway. I have stayed here several times, the rooms are always clean and the staff is always friendly. Will be staying here again!

I would say this resort is an average 3 star hotel. The main amenity the rent kids loved was the indoor pool with water slide. One night the water was cool and the other night it was warm so the temperature was pretty inconsistent. We stayed in a family suite and had plenty of room but the furniture was very worn on and the beds were not super comfortable. The bathroom had leaking water and the jetted tub was in poor shape. Thankfully we only spent time in the room to sleep so it was okay for us.

Rooms needs updated. Painting, better hole coverage. Tried to get more blankets and pillows, none available. No table or chairs in rooms. Pool area no heat. No continental breakfast. Pool kindof cold. Not worth the money we paid. First got there, waited 10 minutes to check in. Called several times during the day, no answer.

Not at all like the pics! OLD! Needs updated and cleaned up better! I couldn’t,ate myself get in the tub to take a bath and half to flush the stool several times after only one use. Guy at front desk was super nice. Wouldn’t spend this much money on this place again!

We checked in, customer service was good. Our first room reeked of cigar smoke, our 2nd room keys wouldn’t work, finally we were able to enter our room to find it very dirty. We requested a refund from the front desk and he was glad to issue. Our main problem was getting the refund issued from *******.

Room was clean but hot water went in and out when you needed to shower and Wi-Fi was non existent.

Nice hotel, awesome pool. Would be better if they offered some kind of a breakfast even if it was cereal & pop tarts.

The hotel had problems with breaker blowing. We were trying to turn light on and blew breaker