80 Reviews
Malisa Villa’s Kata
Kata Beach Phuket|0.17km from SSS Phuket Dive Freedive & Surf Center
Latest booking 22 hrs ago
Upon arrival at the hotel the staff were friendly and inviting. We were checked in and given information about breakfast and room service. We were then taken to our villa by golf buggy. We were shown our villa and the various areas and controls for them and then left to settle in. We were also told the mini bar contents was free and refreshed each day (2 cabs of coke, 2 water, small pack of oreos and a kitkat). At first glance it is a lovely hotel and the pool jets were fun. On closer inspection it became disappointing and didn’t improve, more on that in a sec. At breakfast there was a menu to select one item from and the portions were massive and tasted very nice. There was also a large buffet selection you could help yourself to. Fresh tea and coffee was available upon request. On arrival we advised we had an early morning which would start before breakfast opened. We were offered a takeaway breakfast that would be waiting at reception for us. The next morning upon arrival it was apparent that the order had been forgotten. Breakfast had opened by this time and we had to quickly shove some food down us while our driver waited for us. That evening we enjoyed our pool but it wasn’t in the cleanest condition with debris at the bottom and leaves floating on the surface. On the first evening after check-in, I was walking around the villa and caught the bottom of my foot on a sharp part of the wooden floor. I did advise the staff the next morning on our way out for the day and it was fixed by the time we returned. However the injury did cause pain and irritation for the remainder of the holiday as it was on the bottom of my foot. Upon returning from our first day out we found that our room had been cleaned but they had removed our dirty towels and not replaced them with new. I had to contact reception to request fresh ones. They had also turned off the air-con that we had left on to ensure the room was cool when we returned. The following day I decided to have a bath to sooth my sun burn and found that the tap to the bath was broken and there was just a small stick pointing out for me to use to control the temp and flow. We also realised that we were lucky enough to have booked a villa with a pool, as the hotel does not have a communal one and not all villas have there own. For the rating of the hotel and the price we paid it was a little disappointing. The staff remained cheerful and helpful for the duration of our stay but the issues did dampen our experience.
Excellent
164 Reviews