Renato Vicente
February 4, 2024
The place is great and the staff was very welcoming and helpful. Still, I believe that a place that has such a great facility and pleasant atmosphere could be a little more extra care on some particulars.
I didn’t had any big issues but in suite pools do require more attention on cleaning and maintenance and there were small details like forgetting to put clean face towels (the first ones were removed after the first night and none was put back until the end of the trip). Also refill of shower gel and shampoo. As I said small things and details that you expect taking into account the upscale level of this hotel.
On the other hand, front desk staff and F&B were absolutely great!
I recommend it if you want a place to relax, find peace and be a little in touch with nature although 5 min walk from beach and busy district. It’s really a “oasis” in the center of the now hustle bustle Kata that, honestly, have had better days.