Summit Beach Resort by H2O VR

Room needs some maintenance (door hinges loose, water damage on ceiling, small odds and ends) Pool area is great and store is convenient. Bikini bobs: avoid unless you need ice. Overall was worth the price of admission and I’ll be staying here again

First off, I purchased the insurance off ******* (6:11 pm) and 20 minutes after tried to cancel the room. The insurance said I had to do by 6:59am. Why was I charged for something that was already expired when purchased. Absolutely ridiculous. We arrived at 12:30am and the walk-in experience was terrible. The room smelled of mold and mildew that hit you in the face immediately. My son wanted to sleep on the sofa bed and when pulled down the sheet had piss and dirt stains. There were dirt/bugs on the sheet/mattress. Next when entering bathroom half the lights were out. If they couldn't notice something that simple, then they didn't care to clean the room. The bathtub had black mold all around the edges and was very dirty everywhere. There were no towels, wash clothes or linens. There were holes and tears in the chairs in the kitchen. We tried to contact ******* and the complex but since after hours we got no assistance. I would not sleep on the beds for fear of bugs. The next morning I contacted the complex immediately to get refund and leave the awful mess. The lady I spoke with denied that was her unit and said she couldn't offer assistance. We left to get breakfast and then I got a call from her stating she made mistake and it was there unit. She said they would refund and I told her we were not there and I would grab my things as soon as finished eating. When we returned we were met by another lady that was very defensive and rude. More to say but limi

I had stayed at the Summit a handful of times years ago. I was happily surprised by the updates and how nice the unit we were assigned was! My only complaint is that the two main elevators were both out of order so the whole building was waiting to use one elevator. (March 2023 - Spring Break)

This place is shameful bad! The paint is coming off walls. The elevator breaks.

Everything was great.. Will definitely be back… Thanks again for hosting..

The area, and tiki bar and the dinner bar at the other side.

When we first got there I thought it was Amazing and we was talking about booking for next year until we started seeing roaches. If not for the roaches it would have been perfect. The blonde headed woman was not polite about the situation and had an attitude.

TV in living room had no sound. No clean linens for 2nd night; we ran out of towels. We needed extra cover for one of the guests (old and got cold). Check-in too late and check-out too early; feel cheated out of leasure time. Mutiple pools & hot tubs was nice although always crowded to very late at night. We mostly just stayed in our room and just enjoyed the scenery from our balcony (which was amazing view). All things considerd- would book again.

Everything is great. Shout out to the securities Jason, Bridgette, Alex and another old man didn’t know the name for accommodating me and being so