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5 star

The St. Regis Osaka
4.5/585 Reviews

The St. Regis Osaka

Osaka|0.8km from George, Osaka Honten
Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

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Reviews for Osaka Hotels

Searching for hotels near George, Osaka Honten? Compare room rates and reviews to find your ideal stay.
Prince Smart Inn Osaka Yodoyabashi
4.4/5463 Reviews
Very small room, had problem opening our two large suitcases. Toilet is ok not too small, washers and dryers available. Very good location, just a stone’s throw away from two exits of Yodoyabashi station, in which one has elevator access. Family mart and supermarket nearby too. Located in a very safe and peaceful area, which is a blessing. Overall worth for its price.
Welina Hotel Premier Nakanoshima East
4.2/5231 Reviews
Good room, friendly staff, location is great for heart of shinjuku although can hear lots of noise from the street at night.
Super Hotel Umeda Higobashi
4/556 Reviews
I stayed for the first time. It was good to be able to stay at a reasonable price of 4000 yen with breakfast. I thought it was in the room, so I forgot to take the pajamas by the front desk and it was troublesome to go to take it. Breakfast was a satisfactory content if you think about the price.
voco Osaka Central, an IHG Hotel
4.5/5254 Reviews
An accident happened before check-in, and the process was quite anxious. Fortunately, it was solved with the help of Ctrip staff. The hotel can still communicate. The location is not far from the subway. It is relatively quiet, especially on weekends. The room is quite comfortable. The restaurant downstairs is doing very well.
Hotel Meldia Osaka Higobashi
4/522 Reviews
When I participated in the event at the festival hall, I used it. It is about 2 ~ 3 minutes walk from the subway Yotsubashi line ”Higo Bashi” station, so it is convenient from the Umeda area and from Nanba area. The festival hall was about 5 ~ 6 minutes walk, so I didn't have to worry about the time of the train, whether going to or returning to the event. It was still 3 years since the opening, so it was a new and clean impression overall. It is a compact hotel with 5 rooms on the 1 floor and about 40 rooms in the whole, but there were laundry corners and free spaces (rental space with kitchen). The rooms were a type of shoe-free up, not a bed, but a futon on the floor of the floor. The rooms were also cleaned properly and there was no shortage of facilities. Because the time was late to end the event, dinner was finished at the convenience store, but there were many good shops around. The next day, I went to the Nakanoshima Museum of Art, Osaka, about 6 ~ 7 minutes walk, but I was grateful that the check-out was 11 o'clock and it was late (I was able to leave my luggage after checking out). I would like to use it again if I have the opportunity to go around here.
Welina Hotel Premier Nakanoshima West
4.1/5226 Reviews
location wise, very near metro station, lawson located right downstairs, all the lobby lights and entrance to lawson will be closed at midnight sharp, then u gotta walk one round outside the building to enter lawson (convenience store),, when showering or using the sink, the water will somehow leak onto the bathroom floor, at first i thought bc of the shower curtain thats why the floor was wet but when i was using the sink the water just kept flowing out from beneath the sink and flooding the toilet, i went to front desk to let them know about it, then they shifted our rooms but we still had the same issue… so… stay at your own risk

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More about Osaka

Introduction to Osaka

Osaka, Japan's third-largest city, is a dynamic metropolis known for its modern architecture, lively nightlife, and hearty street food culture. It is located in the Kansai region on the main island of Honshu. Osaka's friendly locals and a myriad of attractions, including historic landmarks, theme parks, and shopping districts, provide a compelling contrast to Tokyo's hustle and bustle.

Tips for Travelling to Osaka

Osaka is served by two airports: Kansai International Airport and Itami Airport, with Kansai being the primary gateway for international travelers. The city has an excellent public transportation system, including JR trains, subways, and buses. Japan's famous bullet trains also connect Osaka with other major cities.

The official currency is the Japanese Yen (JPY), and while credit cards are widely accepted, it's worth carrying some cash for smaller establishments. The official language is Japanese, and while English is not commonly spoken by older locals, younger generations and service staff at tourist attractions usually have a good understanding.

Visa requirements for Japan vary depending on your country of origin, so always check in advance. Many countries enjoy visa-free access for short-term visits.

Popular Attractions in Osaka

Dotonbori is Osaka's entertainment heart, with its iconic Glico Man sign, an array of restaurants, and exciting street performances. A visit to Osaka Castle, one of Japan's most famous landmarks, is essential.

Universal Studios Japan, a popular theme park featuring Harry Potter World, is a favorite among families. Explore the Osaka Aquarium Kaiyukan, one of the largest public aquariums in the world, or shop 'til you drop in the Shinsaibashi Shopping Arcade.

Weather, Best Time to Visit, and What to Wear

Osaka experiences four distinct seasons. The spring (March-May) and fall (September-November) are the best times to visit, with pleasant temperatures and beautiful cherry blossoms or fall colors. Summers can be hot and humid, while winters are mild but chilly. Depending on the season of your visit, pack accordingly - light, breathable clothing for summer, and warm layers for winter.

Choosing Your Ideal Hotel in Osaka

Osaka offers a wide range of accommodations to suit different travel needs. If you're looking for luxury near attractions, the Intercontinental Osaka in Umeda or Conrad Osaka offer top-notch services and amenities. The Swissotel Nankai Osaka is conveniently located above Nankai Namba Station for easy transportation access.

Budget travelers might find Hotel Monterey Grasmere Osaka or Hearton Hotel Kitaumeda appealing. Instagrammers would love Hotel The Flag Shinsaibashi, recognized for its minimalist design and excellent location.

Why Plan Your Osaka Trip with Trip.com

With Trip.com, planning your Osaka trip becomes a breeze. Our intuitive platform allows easy access to a comprehensive array of flights and hotels, backed by genuine user reviews. Every booking also earns you Trip Coins, paving the way for discounts on future travels. With 24/7 customer service, we ensure any queries or concerns are addressed promptly. Let Trip.com be your reliable travel companion for your Osaka adventure.

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