Guest User
September 13, 2023
We booked this holiday through a travelzoo deal. Initially, we were quite nervous due to previous reviews but this hotel exceeded our expectations. We arrived late at night and our room still wasn’t ready, we were put in a temporary room and were told our room would be ready the next morning. The reception staff tried to give us a room different to what we originally booked, but changed it to the room we booked when we questioned it. Despite this, our new room was great: spacious shower and balcony, air con, clean bedroom with fresh towels daily and free toiletries. Also, a mini fridge packed with soft drinks (this is not replenished). Upon leaving the hotel, the reception staff were not particularly helpful in helping us find out information regarding our late transfer vehicle. The hotel has only 2 lifts and this became more frustrating as time went on. We found some stairs (likely fire escape stairs) which people were using but they were poorly lit. We found there was a lot we weren’t aware of due to the lack of information from staff and lack of signage - No signage on how to get out to pool area from hotel etc. There is also no labels on food at the buffet and no drinks menu apart from a small cocktail list. BUT alcohol quantities are very good! There is food all day long in the main buffet restaurant but breakfast is quite bland and boring. There is also ice cream for 1 hour a day (3-4pm). You get x1 visit to the a la carte restaurant and this was incredible, food was delicious and we went away feeling very full up. Staff speak minimal English and the hotel is mostly Russians and Germans. Most music and entertainment was spoken in a different language to English (we never really knew what was going on). There was a show or event every night for adults and a kids disco earlier on in the evening. There is also a shop selling clothes, bags, snacks on site. You get pool towels with towel cards given by reception. The pool is quite small but holds a lot of activities and loud music with the entertainment team. There are slides but they were only turned on a couple of times a day, the pool isn’t cornered off with safety rope to avoid people swimming when these are on. There is a beautiful beach with water sports on, the sea is warm but pebbly. We struggled with finding sun beds, this is definitely a hotel where you need to get up early for decent sun beds and for me that is not a relaxing holiday environment. People claim sunbeds with towels and then never come back to them for the whole day (we have witnessed this). This was one of the most frustrating parts of our holiday, and slightly stressful. There definitely is NOT enough sunbeds for the amount of guests this hotel holds. The cleanliness of the hotel wasn’t great, public toilet floors usually wet, not replacing toilet rolls from afternoon to evening. The walkway tiles and stairs to the beach and around the pool are very slippery and this is an accident waiting to happen. We saw the