Absolutely terrible, beyond awful. This is hands down the worst hotel I've ever stayed in. I booked it for the sea view, but aside from that, everything else was a disaster and completely ruined my vacation!
1. Upon check-in, there were no slippers or bathrobes in the room. I'd heard beforehand that you often have to call the front desk for them. To my surprise, the front desk told me they'd send them up, but I waited in the room for a whole hour, and no one came! I called again, and still nothing. Eventually, on my third attempt, I had to go down to the front desk myself to get them.
2. The room's cleanliness was extremely concerning. I booked a Sea View Executive Room, and I don't know if it was just my particular room. The moment you walked in, you could distinctly feel how damp it was, and there were water stains on the corners of the walls. The duvet in the room felt like you could wring water out of it.
3. The room's air conditioning had several functions, but only the fan mode worked! And it was incredibly loud, making it impossible to get a good night's sleep.
4. The most outrageous thing was that there was no room cleaning on the second day! I had to call to inquire, and the front desk informed me that the hotel was full. I mean, is a full hotel an excuse not to clean the rooms???
5. There were two bottles of mineral water in the room. After finishing them, I asked the front desk for another, and they told me I had to pay for it myself. A hotel costing over 3,000 yuan a night, and they expect me to buy my own bottled water???
Other issues were minor in comparison, like the 'king-size bed' actually being two twin beds pushed together, which was incredibly uncomfortable to sleep on. The front desk staff had poor service attitudes. My room key suddenly stopped working, and I had to go to the front desk to get a new one. It was truly a very frustrating experience, so much so that I was originally scheduled to stay for three nights but couldn't bear it and ended up booking another hotel elsewhere! In short, definitely avoid this hotel. The only good thing is the view, but there are other hotels in Nice with good views too. It's an embarrassment to China's Jinjiang Group.
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