Stayed at the Deco suite. Service is hit or miss. Mostly 80% miss. While you can't expect Four Seasons or La Mamounia treatment here, they do fail on many levels including basic ones. This is mostly a reflection on process and training vs. the people. Example 1: Disconnect between front desk and restaurant - timings and reservations. Calling the manager solved the issue. Example 2: Multiple calls to the concierge - transfers and hangups with no callbacks. Emailing management helped resolve the issue. We shouldn't have to do that to receive service
Service when received lacks genuine warmth and hospitality - feels more like a business transaction. Even the Taj does better in this regard.
Location, property and food was good.