5 Terres Hôtel & Spa - MGallery

This is a terrible little hotel that holds itself out as something it is not. Be sure to know exactly the room you’re getting ahead of time, or prepare for disappointment. When we tried to leave, we were told “prepaid” sorry, you are out of luck. When asked if we could transfer to a sister hotel, which was the suggestion of the night staff when we asked upon checking in, we were told “no.” We effectively have a room that we’re sure the summer interns use during the season, behind a curtain, no elevator service, which you get to by walking through a service area (thus the curtain) - what kind of hotel even has rooms like that???? As we all know, pictures lie, we do not recommended this hotel at all … stay in Obernai, stay in Colmar or any of the other towns … horrible little place full of puffed up pretenders

amazing hotel. we booked for wedding anniversary. Hotel met and exceeded all expectation, from service, design and amenities. Sauna and swimming pool are great, hotel is very nice and bright, and town is nice to visit for a day or two as well. Parking is available at hotel for 25 Euro but also free in the town. Breakfast was good, especially omelet was tasty. Will come again

This hotel is ok. There is no restaurant and the parking is down the street a ways which isn't the most convenient- they should have valet. The room was large and very comfortable. Staff is excellent.

Fantastic place for a brief stay in the Alsace wine region. The way the hotel has been built into essentially four old framework houses is stunning. The services and atmosphere are top. This was way above our expectation.

Reservation department clearly not interested in new customers. Personally emailed them with the request for availability of two rooms next to eachother. just recieved an email back, with a link of the hotel........ and the remark. children below 16 are not welcome in the Spa...... no help in getting the correct rooms..... no message on webistes etc about the spa (no children without adult guidance would have been a better option....) would be better if the would advertice ADULT ONLY. called the hotel to discuss, no management available to help.. i had to call back after 14.00.... amazing that this is happening on a service level not worth a MGallery, All Accor hotel!

A charming and special hotel. Excellent service and personal attention. Happy to provide service. Highly recommend the hotel, beautifully designed and excellent food. Comments to the hotel There really isn't

Absolutely everything about this hotel and stay was perfect - the spa was gorgeous, the staff were incredible and the room was brilliant. EXCEPT that they charged me twice! I told them at checkout that I had already paid through *******, but they insisted on charging me again saying the first one was a holding charge. A few days later, both payments have been taken and completed. If I hadn’t double checked I might never have noticed!!

We had a 2 day business meeting with a group of 9 people. Everything was outstanding! Excellent meeting facilities, wonderful historical building with very high quality renovation and modern decoration, very comfortable rooms and exceptionnal home made food. Great choice for breakfast as well. Congratulations To the whole team for your excellent work. This place would certainly desserve 5 stars.