I didn't want to write this, but since the front desk and manager couldn't be bothered to help, here I am. We checked in to our first room, which had dirty sinks and bathtub, but, whatever. That happens, and it was Thanksgiving. Then we discovered that the AC/heater was leaking water and had saturated the carpet a foot and a half beyond the wall. My toddler's feet were soaked through his slippers. They brought in a repairman who said we needed to change rooms. So I packed up all of our things that I'd just put out, along with the baby proofing I'd done to all the outlets, and we moved one floor down. Then the nightmare really began. Upon entry, we were hit with a strong chemically perfumey smell and the smell of cigarettes. We all immediately got sore throats and itchy eyes. It reeked of cigarette smoke the entire 3 days, despite it being a ”100% smoke free floor.” The bathtub had no fixtures and had empty holes where plumbing would have been. Needless to say, it didn't work, and the whole reason I paid up for a room with a bathtub was so that I could give my toddler a bath. That didn't happen. Speaking of my toddler, he discovered that the window didn't latch and there was no screen. We caught him before he climbed up, but he could have easily fallen out the window. Also, I noticed blood on the sheets. When we checked out, the person working said there was nothing he could do since we booked through Capital One. We tried to talk to a manager but he was too busy to be bothered. Easily the worst hotel experience I've had in 20 years of travel.
95 Reviews