Guest User
November 2, 2023
Right up front, I'd like to state I didn't stay at this hotel -- and that is exactly the point. I booked a one-night stay in this establishment two weeks in advance, for a weekend trip I'd planned to Nagarkot in mid-October with my 75-year-old mother. The day before our stay, I received a message from a member of staff informing me that the resort could no longer honour the booking, because a group of other guests had decided to extend their stay by one night. These guests, I was informed, were having a private function (read -- party). The staff representative justified this by saying that it was the holiday season (Dashain) and it was common for hotels to be busy at this time. Well, that may be so, but kicking out two booked guests to make way for a group that changed its plans at the very last minute is the height of rudeness, poor customer service and bad business practice. I tried insisting that my mother and I stay in the Lapsi Tree Resort as planned, but I was informed that simply wouldn't be possible. We reluctantly accepted the resort's offer to transfer our booking to another hotel in the area. (Let's call it Hotel X, as it is not the main focus of this review.) When we stayed at Hotel X, what I found particularly telling was that a member of staff said the Lapsi Tree Resort often sent their guests there when they were overbooked. This would suggest that the Lapsi Tree Resort is in the habit of failing to honour customer bookings. Not only that, the Lapsi Tree Resort's incompetence bled into our stay at Hotel X. Put simply, the Lapsi Tree staff completely messed up the communication regarding the payment of our bill, resulting in inconvenience and wasted time. The more detailed account is as follows: When we went to check out at Hotel X, we were informed by the receptionist that, based on information from Lapsi Tree, our bill was already paid. I told the her multiple times that that was incorrect and we still had to pay for our room, but she wouldn't accept our money. So, we left, although with a great deal of hesitation. At that point, it seemed the only option was to get back in touch with the Lapsi Tree Resort later regarding payment. On the way to the bus stand, however, we were stopped by another member of the Hotel X staff on his motorbike, who said there had been a mix-up and the information originally received from Lapsi Tree (that our bill was paid) was incorrect. So, we had to go all the way back to Hotel X to settle our account. Thanks to the Lapsi Tree's startling incompetence, we wasted a substantial chunk of our morning. Do yourself a favour, steer well clear of the Lapsi Tree Resort. They will quite clearly toss you aside if it's financially in their interests to do so (e.g., if a more profitable private group comes along later) and they don't care at all for guests who have booked well ahead. Plus, their poor communication and organisation skills likely will disrupt your trip if you accept their offer to place you