Holiday Inn Memphis-Downtown (Beale ST.)

Had to make them move us to another room First room the heat was blowing and wouldn’t turn off room was so hot!! Then nothing but scalding hot water to even shower in! A friend had the same water problem but cold water and nothing else in shower!!! Will never stay again

Worst hotel ever No hot water (cold shower only) No air conditioning (stuck on 90 degree heating)

When we arrived, check in was normal. As soon as we got to the room, we noticed it was warm, but since it was cold outside, we didn’t think anything of it. The next day, we noticed that the room was not getting any cooler, even with a change from heat to AC. We called the front desk in the morning to let them know. When we arrived, many hours later, our room was 96°. When the issue was brought up with the front desk, we were told that someone should have “warned us” when we checked in. Our towels smelled like mold and when we arrived, the toilet had been used, not flushed, and not cleaned. I’m incredibly disappointed at the state of our room and traveling with 2 young kids, the cleanliness made it unhygienic for them.

First Room - DARK BROWN water came out of the sink then the sink wouldnt drain - the water came straight out of the water in the shower instead of the shower head. Called front desk - moved us to a second room - 2nd room - NO AC- room was 88* turned ac down and gave it an hour - still blew hot air. Called front desk - they were going to send maintenance up.... While waiting on maintenance, we saw what I can only assume was bed bugs on the bed - I ABOUT DIED! Never have I ever. We grabbed our stuff and went down to the desk again, the staff was nice and tried to move us to another room quickly - but we were pretty much done by this point. 3rd room was better - but the AC went out on night 2 and we didnt have hot water for the first 2 nights. Checked the bed very closely for bugs - seemed to be fine - but really put a damper on our weekend getaway. The staff was nice but this hotel realllllly needs some help. Save your time, money, and sanity - book somewhere else.

Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.

Our group booked 5 rooms and 3 of the rooms had to switch rooms and one twice. Problems included no hot water, scolding hot water, hot water in the toilet, no air conditioning, broken key pad (had to wait 1.5 hours while maintenance broke into room from adjoining room), and not having the food available for dinner that we ordered. Staff and maintenance did their best with a very poor situation.

The maintenance and housekeeping staff were friendly and helpful. Needed to change rooms due to no hot water but the room change resolved that. Also, you have to choose between cool or warm air. It got up to 87 degrees in our room. Had to have maintenance switch it to cool. Tip is to pick the cool option, you can’t have both.

The property had no heat or hot water. I do no understand how people can be allowed to stay here, especially since I read reviews that it happened the previous weekend as well. It was dirty and ceilings were leaking.

No hot water or heat - no communication from hotel staff about when it would be back on. Ended up having to find a new place to stay - do not stay here!!