Hotels near WG Gray Reserve, Melbourne

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

Location is good if you need to go to the Convention centre since it’s only about a 6 or 7 minute flat surface walk. The young woman from Michigan at concierge was SUPER helpful and friendly. And the check in staff were kind, knowledgeable and friendly. Room was a good size, king bed was comfortable, lots of pillows and a down duvet made the bed nice to get into. The window views weren’t anything special as we saw some buildings and a freeway. Housekeeping did a great job with taking garbage away, replacing towels and always made sure we had water, cream and coffee/espresso. Room came with toothbrushes, mouthwash, qtips, shower gel, bar soap, shampoo and conditioner. There was a hairdryer, fridge and a shower with a rain type shower head. Front desk has adapters available if you didn’t bring one. Over all it was a good stay Not a lot of stores (grocery or convenience) in the area but it was super easy to get an Uber.

This is a really good quality hotel in a nice part of Melbourne. We are Accor Plus members but this night was booked using Emirates points. Accor still gave us a a top floor room with a stunning view and the usual free drink vouchers, which I didn't expect since I didn't book with them. The room was clean with the aforementioned good view and had every thing you need for a short stay. Improvements would be a coffee machine instead of simply a kettle, and a better Chromecast as the one we had just wouldn't work. These are minor issues though. Lifts were very slow, as only one seemed to be operating. Breakfast was efficient and tasty, although the included coffee could be improved and the extra charge coffee was too cold to be enjoyable. All in all an excellent hotel to stay at if you need to stay in the South Wharf end of Melbourne, and we will certainly stay again.

The room is quite nice and the location is good. It’s self checkin so I had to wait downstairs for a while as there was no staff and I wasn’t aware of this. There was a really a noisy alarm in the building across the street from my room and I asked to change room around midnight. The staff aren’t very accommodating and I couldn’t change room. Luckily the noise stopped after a while. The hotel is okay but I had actually just come from the Brady Hotel at Central Melbourne where the price and location is similar but with much better customer service. I’d suggest skipping the Ibis.

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

Very convenient, close to Victoria Market. Walkable to South cross station. Many shops nearby, 7/11 just down the street. There’s a Sarawak and Indonesia restaurant nearby within walking distance. Room was neat, but without any much necessities like toothbrush comb etc. Friendly staffs.. quiet place.

Nice location. Easy access to any attractions in town. All within walking distance. Friendly staffs and good environment. Second time staying here after 2019. Still as good as before. Recommended if your are on a budget trip. Worth the price.

Overall, it was good. On the last night, there was a power outage in the room, and the front desk temporarily helped adjust the room. The location is near the University of Melbourne, very close. The medical department of the university is next door and is under construction, but it is very quiet at night. The park downstairs is huge and great. It’s still a bit cold in Melbourne at night, so you still need to bring long sleeves and long pants when you come over winter vacation.

Facilities: Complete facilities and easy to use. Cleanliness: The room is clean and tidy. Environment: The room is bright and comfortable, and the viewing balcony can overlook the distant mountains and close views, which is refreshing. Service: The front desk staff is not on duty 24 hours a day, which is not very convenient for people who leave early and arrive late. Fortunately, Ms. Zhang Zhuo, who is in charge of guest room cleaning in this store, is very enthusiastic and provides considerate service. Not only does she keep the room clean and tidy, but knowing that we do not understand English, she patiently demonstrates and explains to us how to use several household appliances. Because we came to Australia to travel, we did not stay in hotels continuously for nearly a month, and we needed to store our luggage in the hotel at any time. Sometimes because we traveled early, the hotel front desk person had not yet gone to work, so Zhang Zhuo took the initiative to help us find a way to solve the problem. The front desk staff helped us with storage after work, which made us feel particularly warm and guaranteed our travel. We will continue to book this hotel in the future.