Hotel Riu Baobab - All Inclusive

Amazing

The hotel itself is beautiful but the food could not be any worse. I actually got food poisoning on the second day of this trip because of how bad it was. If you are cultured at all, you will not enjoy the food. The room was nice, views were nice, but food is too important. After day 2, I just stopped eating. I heard it’s still new so hopefully they can resolve this.

The staff aren’t that welcoming and looked very stiff, especially at the restaurant Yassa.They don’t smile or even great you accordingly and never ask if we need something. At occasion, I would ask for a beverage and the staff member would simply point me the dispensers and doesn’t bother bring it over as I was in the middle of my meal. However, a huge shout out to the staff member DIARRA SARR. She was the only staff member with an acceptable client service. She was very welcoming and engaging. Overall, the staff needs more training when it comes to client servicing. Cleanliness wise, the hotel can do a better job as I noticed molds on the shower walls and a lots of ants in the toilets. The staff do not know how to properly clean the mirrors as there was tissu or fabric residue on them. My biggest chock has been a flooding in the bathroom after the rain. My friend almost fell to break her neck as she unexpectedly stepped into water as she woke up and tried to use the toilet.Then, I literally was mopping the bathroom floor at 6am on Sunday. Even on Friday night after the rain, when I reached my room, I noticed that the floor by the right side of the closet and the refrigerator was wet. Overall it was quite disappointing for a 5 Stars ⭐️ hotel.

Average at Best! Front Desk: lacks adequate English speaking service agents. I understand it's located in a foreign country, but there should be at least one multilingual personnel on duty during each shift. Buffet: plenty of section but lacks quality. Restuarants: This was truly a shock. Each specialty restaurant is basically the buffet on a smaller scale. There is no a la carte menu. There is no need to visit or waste time making a reservation. Just go to the buffet. The grill chicken by the pool was actually not bad and made up for the lack luster lunch buffet selections. Rooms: The rooms were clean, and housekeeping was adequate. They can provide better quality towels. The towels are very small and thin. You will need to request additional towels. You're better off getting fresh towels from the pool to use for your evening showers and then exchanging them the next day. The Pool: The pool with the bar can get very crowded but there are other pools that are enjoyable and not crowded. The beach: nothing to write home about. It's a small stretch. If you walk up further out, the beach has litter everywhere. The water had sea**** but was enjoyable but not the best. If you're looking to cut calories and drop a few pounds, this is the place for you!! Overall, just try another beach resort that is located in Saly.

I love the whole safe very friendly and nice may god bless them

Check in was rushed and a little unprofessional. They collected our information and charged my card for the property tax. They then tied the bracelets around our wrists and handed me an envelope with the room info printed. Any other information that was provided to us (directions to our room, help with our luggage, etc.) was a rushed answer to our questions. What really pissed me off was the fact that they omitted to include in the envelope two red cards that we were supposed to use to check out pool towels. I only found out about the need to have those cards when I embarrassed myself showing up at the pool with my room towel whereas everybody else has a pinkish, and larger towel. When I asked a hotel employee, he told me that I was supposed to have a red card to check out such towels. I went to the front desk and was told that the reason I did not receive the cards is probably because they ran out when I checked in. They could at least inform me of the situation. On 6/19/2023 while I was napping with my wife after lunch, we were suddenly woken up by an employee that let himself into our room in order to put water in refrigerator. We both jumped because we were undressed and he did not announce himself prior to badging in. I am very disappointed at the level of service we received and I am even suspecting that everyone is not treated the same over there. Definitely not a 5-star hotel.