1. Safari Tent that i reserved were right at the end of all the accommodation, and the path there is rocky and full of rough surface. I was worried the wheels of my luggage would give way. (if you have expensive luggage don't bother staying here.)
2. The staff did not offer us the buggy service even though they knew the safari tent is a distance away. And they happily drove past us without offering help when we were struggling to drag our luggage through the rocky path.
3. When I tried to arrange the buggy service with the front desk, I was turned away and told to call back on the morning I check out for availability. You can't pre arrange the buggy service earlier.
4. There were 2 blackout in the middle of the night and 1 the very next morning. It was very cold and we had a child with us, having your warmer switched off right when you need it the most is no joke.