Guest User
November 28, 2023
The room is OK, but the customer service is not. I don't owe you money. They said they would add me on WeChat to send me the location address, but they didn't add me. They just argued with me and added me, but I didn't accept. Did they confirm who they added before arguing? I don't know if they added the person or not? It was past 3 pm. I went to the room and pressed the password. The door didn't open. Was there someone inside? ? It was an electrician or something. I don't know. They told me that the room was not cleaned. They called the customer service and asked me to check out. They didn't even mention changing the room. I was already unhappy, and I was even more unhappy. Another staff member answered the phone for me. They spoke nicely all the time. What's wrong? Did I curse them? I have a recording of the call. When they asked me what I wanted, I said I wanted to change the room, but they hung up on me. What kind of attitude is this? I complained to Ctrip, and another staff member called me after a while. They persuaded me to withdraw the complaint. I said okay, it's not easy to fight everyone, so I withdrew it. However, these people may curse me behind my back. But the question is, what did I do wrong to make you become gods? It's you who didn't add me on WeChat, right? The address of Building 24, Zone B, noted on the link is also yours, right? It is also true that there was no one there when I arrived, right? Then the call did not talk about the main point, and kept arguing that you added me but I did not accept it. It was you who said that the address was vague and difficult to find, right? When I went to the room, there was someone??? I thought I went to the wrong room, and they told me that the cleaning was not done. Is this person also yours? Then an aunt came to clean the room later. During the process, I called and pretended to let me check out. Is it you? A man answered the phone and hung up on me when he said he wanted to change rooms. Is it you? I didn’t even see a real customer service person during the whole process. Is it you? I was thinking that if I didn’t complain to Ctrip, you probably wouldn’t call me, and just left me there, haha. After the complaint, a third person called me. This time it was finally a person. The first two people, a man and a woman, please recognize your job. It’s not me who serves you, but you who provide me with necessary services. If it weren’t for the third person’s earnest advice, I wouldn’t complain!! Withdrawing the complaint is a matter of argument, but the evaluation still needs to be said. The photo was taken when they were cleaning, and there was a person inside the room. I didn't exaggerate at all! You two are not so capable of arguing! One more thing!!! The person involved didn't know whether I was included or not? Before arguing with me, did you confirm who was included?
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