Huttons Hotel, Central London Reviews

Response from Property: Dear Fah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a very good and clean experience during your stay with us, and that our proximity to London City made your travels convenient.It's fantastic to know that you found our location convenient with easy access to buses and taxis, allowing you to explore the city with ease.We truly appreciate your kind words and are delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kindest RegardsSabrin DaoudGeneral Manager

Response from Property: Dear Sir/Madame,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your recent booking with our hotel.Regarding the toiletries, safety, convenience of transport, location, soundproofing, and nearby shops, we take your concerns seriously, and we will review our offerings and amenities to ensure they meet our guests' expectations. Your feedback helps us identify areas where we can improve, and we will work diligently to address these issues.We understand that your travel plans were impacted by the airline's schedule change, and we sincerely apologize for any inconvenience this caused. Our cancellation policy is designed to maintain the integrity of our reservation system and ensure fairness for all guests. However, we regret that we couldn't accommodate your request for a cancellation or change to a later date.We value our guests' satisfaction and we deeply regret that we fell short of meeting your expectations in this instance. We take all feedback seriously and will use this as an opportunity to improve our services and policies.If there is anything else we can do to address your concerns or make amends, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you in the future and provide you with an improved experience.Kind regards,GlenOperations Manager

Response from Property: Dear Marina,Thank you for taking the time to share your feedback with us. We are glad to hear that our reception team was able to address your concern about the room without a window and provide you with a more suitable accommodation.However, we apologize for the discomfort you experienced with the mattress and pillows. Your comfort is of utmost importance to us, and we regret that we fell short in this aspect during your stay. Your feedback helps us to identify areas that require improvement, and we will certainly look into upgrading our bedding to ensure a more restful experience for our guests.Please know that we take all guest comments seriously, and we are continually working to enhance the quality of our services and facilities.If you have any further suggestions or need any assistance during your stay, please feel free to reach out to our front desk team. We are here to ensure that you have a pleasant and comfortable stay with us.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,GlenOperations Manager

Response from Property: Dear Sir/Madame,,Thank you for your wonderful review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be a perfect value for your family's visit to central London.Our staff takes great pride in providing exceptional service and being available around the clock to assist our guests. We are delighted that you found them to be helpful and accommodating during your stay.We are also pleased to know that you appreciated our convenient location, with easy access to central railway stations and bus stops right in front of the hotel. It's fantastic to hear that your quad room provided ample space for your family and that you had a comfortable stay.Your recommendation means a lot to us, and we thank you for choosing us as your accommodation in London. If your travels bring you back to the area, we would be honored to welcome you and your family again.Once more, thank you for sharing your positive experience with us. We hope to see you soon for another memorable stay!Best regards,GlenOperations Manager

Response from Property: Dear Guest Thank you for bringing this to our attention. We apologize for any inconvenience caused by the non-functioning fan in your room. Our maintenance team will be notified immediately to address this issue promptly. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We want to ensure that you have a comfortable and enjoyable experience with us.Kind Regards,Reception Team

Response from Property: Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If you have any suggestions or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind Regards,Reception team

Response from Property: Dear Leeya,Thank you for taking the time to share your feedback with us. We appreciate your kind comments about our hotel's good location. We strive to provide a convenient and accessible base for our guests to explore the surrounding area.We apologize for any inconvenience you experienced with our facilities and cleanliness. Your satisfaction is of utmost importance to us, and we take your feedback seriously. Rest assured that we will address these concerns with our team to ensure improvements are made.Please know that guest comfort and satisfaction are our top priorities, and we will do our best to make necessary adjustments to enhance your experience during future stays.If you have any specific suggestions or additional feedback to share, please feel free to reach out to our front desk team. We're here to assist and ensure your stay is as pleasant as possible.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,GlenOperations Manager

Response from Property: Dear Guest,I'm glad to hear that your business trip went smoothly and that you had a good rest during your stay. It's always nice to hear positive feedback about accessibility and friendly service. If you have any future trips planned or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing us, and we hope to welcome you back again soon!Kind Regards,Reception Team

Response from Property: Dear Guest,I'm pleased to hear that you had a positive experience with us and found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If you need any assistance or have any further feedback, please feel free to reach out.Kind Regards,Reception team

Response from Property: Dear Guest,Thank you for your feedback! I'm glad to hear that you found the staff friendly and the location convenient. Your input regarding breakfast is valuable, and I'll be sure to pass it along to the appropriate team for consideration. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We're always here to help!Kind Regards,Reception Team

Response from Property: Dear Guest,Thank you for taking your time to leave us a review.We are glad that you enjoyed your stay with us, and we hope to be able to welcome you back.Thank you and kind regardsSabrin DaoudGeneral Manager

Response from Property: Dear Sir/Madame,Thank you for your wonderful review! We're thrilled to know that our hotel's convenient location and nearby amenities added to the enjoyment of your stay. Our team works hard to ensure our guests have everything they need for a comfortable and convenient experience.It's great to hear that you found our rooms well-equipped and suitable for your needs. We take pride in providing a cozy and welcoming environment for all our guests.We appreciate your kind words about our safe and quiet neighborhood. We understand how important it is for our guests to feel at ease during their stay, and we're glad we could provide that for you.Thank you for choosing our hotel, and we look forward to welcoming you back whenever your travels bring you to this area again. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.Safe travels and warm regards,Glen Operations Manager

Response from Property: Dear Sir/Madame,Thank you for bringing your concern to our attention. We appreciate your feedback about the elevator and want to assure you that the safety and comfort of our guests are our top priorities.We apologize for any inconvenience caused by the elevator's condition. Our team takes maintenance and safety seriously, and we will promptly address this issue to ensure that it is thoroughly inspected and repaired as needed.Your feedback is invaluable to us, as it helps us identify areas for improvement. We strive to create a pleasant and worry-free experience for our guests, and we regret that the elevator did not meet your expectations during your stay.If you have any further comments or questions, please don't hesitate to contact our front desk team. We are always here to assist and ensure that your stay with us is as enjoyable as possible.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,GlenOperations Manager