I was aware that Premier Inn offered self check in which is fine for those who prefer to do that, however, I did not expect to discover that in this hotel it is the ONLY option. Self service is bad enough in a retail setting, however, it is thoroughly unacceptable in hospitality. Are we now at the stage where we should enter a hotel where no one is there to meet and greet us & answer any questions? It would also be an opportunity for the person checking us in to promote the bar & restaurant thus increasing sales. As I result I opted against spending any money at this hotel though due to time constraints I had to purchase a meal on the Sunday evening - more to come on that. Check in involved a member of staff standing behind me watching while I had to navigate a screen. Sorry, but isn't that his job? Having endured a long & tiring journey I did not expect this. The situation was exasperated by the fact I was recovering from a fractured humerus & was having difficulty reaching the screen. The whole experience was unpleasant especially when he had to "correct" what I was doing. Again, is it not his job to be doing it in the first place? Ordered food at the bar on Saturday night & sat down. Given the fact the place was very quiet, having taken the order the man behind the bar could have placed cutlery and condiment on the table in preparation for the meal arriving. I've worked in hospitality & that's what I would have done. When the food arrived the woman serving brought cutlery but did not offer any condiments. I had to ask for salt & vinegar which she said she would bring. Having waited over 5 minutes I stood up to go & find her just as she re-entered the area & shouted over that she was just coming & shouted "vinegar & sauce". I replied that I was looking for salt and vinegar. Another few minutes passed & what does she appear at the table with? Yup, a single sachet of vinegar and a ramekin of tomato sauce. Needless to say that by this was I was not impressed & had to again ask for salt & vinegar while advising that the dinner would be cold by the time I received the correct condiments. It ended up that while the steak & ale pie was still okay I had to get another portion of chips sent out to me - basically as a separate course. The only thing I could rate about this hotel was the housekeeping who were clearly excellent and the location which was ideal. I would only consider staying here again based on location and price.