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Ibis London Elstree Borehamwood
4/5109 Reviews

Ibis London Elstree Borehamwood

Borehamwood|1.24km from Elstree & Borehamwood Railway Station
I stayed here in august for 2 nights as I got tickets to Strictly at Elstree studios, very conveniently placed and rooms were clean. When the house keeping came into the rooms to clean they had moved my hairdryer (£120 GHD Hairdryer) which was no issue as the room was spotless, beds were made and fresh towels were given. I left my hairdryer at the hotel and once I realised I phoned up the next day. After much confusion due to the receptionist not speaking amazing English I got told they would speak to house keeping and I would get a phone call within an hour… 2 hours later I phoned the hotel and got told they hadn’t had the opportunity to speak to house keeping and got told again I would receive a phone call… again no phone call. I phoned back the next day and got told I would receive a phone call that day, after an hour I got a call to say the head of housekeeping wasn’t in over the bank holiday and they would phone me in a few days. On the Monday I received a phone call to say that my hairdryer was there and that I could organise a courier for collection or come and pick it up myself. On Thursday I drove the 50 miles each way to go and pick up my hair dryer only to be told once I arrived that it was a mistake and they in fact did not have it. I was told they tried to phone me to inform me of this, however I was able to quickly shoot down that lie after going through my phone records and revealing no missed calls or voicemails from the hotel. I asked to speak to the manager, after being told many times that all procedures had been followed (which they clearly had not as if they had I would have my hairdryer back) I was left without my £120 hairdryer and had also done a 100 mile round trip for no reason as a member of staff could not call me to relay this information. I was able to tell the staff which room I was in and exactly where this hair dryer had been left and still nothing. The manager took my phone number and email and I was told that I would get reimbursement for the cost of fuel, my time and some sort of compensation due to what had happened (manager suggested a complementary stay). I have now waited a week to hear from the manager and have had nothing from them, meaning not only have I been left without a £120 hairdryer due to either theft or someone not cleaning a room properly, but have also wasted 4 hours of my day driving round the M25 and waiting for them to find out what happened (with still no answers) and the fuel it has taken to drive the 100+ miles to get there. Overall, the customer service at this hotel is shocking, no one seemed to have an idea what is going on and the lack of communication between staff is atrocious. I am hoping the manager who made these promises to me will see this review and get in touch regarding the above.

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Reviews for London Hotels

Searching for hotels near Elstree & Borehamwood Railway Station? Compare room rates and reviews to find your ideal stay.
The Hadley Hotel
4/552 Reviews
We are currently staying at the hotel in room 11. When we arrived about 4pm we were told the room wasn’t yet ready as they’d been sent the wrong sheets for the beds(check in time is 3pm) so we dumped our luggage and went back down for a drink. We noted there was no soap or shower gel etc in the bathroom either and this was taken to the room. While having our drinks we were told it would be about 20 mins before they brought the right sheets but they had the wrong size did we want those on instead? We said no thanks we would wait the 20 mins for the right size. A few hours later we were in the room to bath and they sent someone up… with the wrong sheets. She went back down… and then came up with the wrong sized duvet covers. By this point my disabled daughter was getting upset and I’d about had enough. This had been going on for several hours now and no resolution. My daughter had been to equine therapy and if we didn’t have that again tomorrow I’d leave. I suddenly felt very upset at being treated this way. This is not what we have paid for. Really upset at the lack of caring and lack of service. I paid a lot for this room and with two of the three beds without the right sheets how can we be expected to stay like this? Have spoken to staff several times but apart from them promising sheets that don’t arrive no real resolution. Actually rather upset. I wouldn’t stay here again- no care for the guests.
Ramada by Wyndham London North M1
3.6/544 Reviews
My stay here was great ,excellent service,good food at the restaurant all the staff acted accordingly,in special Beatrice handled our stay perfectly,managed all our requirements more than expected.At the bar and restaurant Catalina served us exceptionally!I truly recommend!
Premier Inn London Edgware
3.5/544 Reviews
Bathroom bin still had soiled sanitary items in the. In from previous guest, we had one towel between two of us, not enough tea and coffee etc there was some available in the reception area but as we arrived late and were very tired we had been put in an annexe across the car park and with mobility issues didn’t want to go all the way back to the reception area, complained in the morning and the staff were very unhelpful and gave us a web site address to leave feedback and said we should have complained the night before but it was pouring with rain and we already had to walk across a car park with our cases in the pouring rain and were located in the top floor of the annexe building - would not stay there again unless they had looked into the cleaning process they have in place if any !
NAP Inn Savoro
4.2/510 Reviews
Not bad small hotel
Best Western Plus Grims Dyke Hotel
4/567 Reviews
Hotel in main house much nicer than the garden rooms, only went to reception then upto the room, receptionist very welcoming. Not much else there no Gym etc. Overal good to stop in
Kingsland Hotel
2.8/554 Reviews
Thank you

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Hotels Quick Overview

Highest PriceS$ 3,122
Lowest PriceS$ 76
Number of Reviews112,533
Number of Hotels40,823
Average Price (Weekdays)S$ 485
Average Price (Weekends)S$ 526

Guide for Travelling in London

An Introduction to London: UK's Vibrant Capital

London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

Navigating Your Way to London

Most international visitors arrive via London's key airports - Heathrow, Gatwick, or Stansted. From there, trains, buses, or taxis offer convenient travel into the city. If you're not a UK citizen, it's essential to check visa requirements ahead of your trip.

While the British Pound is the official currency, most places accept major credit cards. English is the widely spoken language in London, although you'll likely hear a diverse array of languages due to the city's multicultural nature. Remember to respect local customs, such as queuing in an orderly manner, a practice taken seriously by Londoners!

London's Premier Attractions

From the majestic Buckingham Palace and the historic Tower of London to the dynamic modern art at Tate Modern, London's attractions cater to every interest. For breathtaking views of the city, the London Eye is a must-visit. Explore the British Museum, stroll through Hyde Park, or catch a show in the West End for an unforgettable London experience.

When to Visit: London's Weather and Packing Tip

London experiences a temperate maritime climate. Summers (June to August) can be warm with temperatures in London reaching up to 73°F (23°C), while winters (December to February) are generally cold and damp. The city is known for its unpredictable weather, so packing layers and a waterproof jacket is recommended. The best times to visit London are during spring (April to June) and fall (September to November) when the weather is mild and the parks are in full bloom.

Choosing Your Accommodation in London

For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

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