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The Park City Grand Plaza Kensington Hotel
4.3/5118 Reviews

The Park City Grand Plaza Kensington Hotel

London|0.5km from Anouska Hempel Design
We booked 16 nights at this hotel. On the 1st day after I paid the lady told me that the AC isn't working since the morning & they're working on fixing it!! We stayed there for our 1st night then left for 1 night to another city, told them you have 1 day to fix it or I need a full refund. We came back & it was fixed but was super cold & the AC was facing the bed!! So the cold air is just hitting your face the whole time which made us sick & have headache. I asked to change the room they said they're fully booked but we can check for tomorrow. Next day we came back from outside and they told us they fixed the fans. Whenever I ask them for anything regarding the city they're clueless & start thinking of an answer even when I asked them from where I can get the same biscuits they put for us they said they don't know 🙃. 1 day before our checkout i asked them if we can extend our checkout time because 11 am is too early and our flight is at 9:30 pm, the guy who was Turkish was very nice and he said until 1:30 pm. On our checkout day we went out and suddenly the tube that supposed to take us to Earl's Court skipped that station and took us to a far one so we had to change our station trice which made us 35 - 40 mins late to our checkout (which we can't control) The Malaysian lady or idk her nationality but she wears hijab which was the same lady who waitedfor me to pay our full stay before she informs me that the ac isn'tworking , called my brother (who was in another country) and told him that she will take out our stuff from the room, he told her to not touch anything. When we reached the hotel that Malaysian rude lady was standing next to the lift told me in a very rude tone (excuse me you're late and this isn't acceptable) so I told her yes I know but I can't control the traffic in London, she replied saying ( this isn't acceptable and you will pay) then she left without looking at us saying how rude!! The rest of the staff were very polite & understandable. The funny thing that we faced a lot of issues with the hotel but neither me or my spoke with her in such a rude way!!!! We're customers and we can be a referral of this hotel but definitely not this time! I will make sure to do the opposite and not recommend this hotel to any of our family, friends, or colleagues. She totally destroyed our last 30 mins at the hotel. I paid £2,656 to get treated like this!! When we 1st came she was trying to be nice because she sees us a money bag but when our stay has finished then we are useless and it's fine to kick us out and talk with us in a rude way!! In addition to all of this their room service is very poor, how many times they don't wash the cups or add toilet paper. Their restaurant is very unappetising. Not recommended at all, believe me save your money and time you can find better hotels in the same area or Gloucester Road

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Reviews for London Hotels

Searching for hotels near Anouska Hempel Design? Compare room rates and reviews to find your ideal stay.
Ember Locke
4.1/575 Reviews
Unreal stay!!!!!! Wow what value that offering was. These guys have freshly opened this hotel and to say it is stunning is an absolute understatement, they have not spared a dime with the architecture, finishes and interior decorations. Sublime. Please do my home. Now, let’s talk about the service. As someone who has spent 30 hours in transit, staying on their own, the warmth of the Locke people made me sad to leave. Enormous compliments and praise to Ola and Auzelina who made me feel like I was on a trip with my close gfs, these ladies were extremely helpful, accomodating and kind. They didn’t bat an eyelid at the rubbish that fell out of my mouth at 3am. In all my travels, these two have been the warmest, sweetest people I could have possibly met. I called them my guardian angels. Last but not least, the apartment itself was fully kitted out with a washer/dryer, fridge, cooktop, AC, easy to use TV and wifi, great water pressure, comfy beds, immaculately clean. Unreal. I work in high end real estate where 5 star service and expectation management is mandatory, the Ember locke outdoes any of its competition by a landslide, 10 fold. I hope I have an excuse to get back soon because I miss my 5 day old Locke family and home already ❤️
Lexham Gardens by Cheval Maison
4.6/560 Reviews
The hotel is very hygienic and not damp inside. The space is also very large, there are 6 boxes that can be put down, and there are smart toilets, which are relatively new. The kitchen utensils are fairly complete, with microwave ovens, dishwashers and stoves. We didn't book the hotel breakfast, I don't know this, but it is very convenient to use uber eats, there are 24h restaurants nearby. The service staff are also very enthusiastic, there will be no impatience or the like, and the total number of hotel rooms is not much, so the service pressure should be smaller. However, one thing to note, the hotel does not provide toothbrush and toothpaste in the first time, and we also bring our own no hotel. Overall very satisfied with the room, the location is very good, about 10 minutes walk to Kensington Park, 5 minutes walk near a relatively large supermarket, as an apartment hotel is very recommended.
Monarch House - Serviced Apartments - Kensington
4.6/534 Reviews
Excellent location right on Kensington high st. Near the metro station and lots of bus stops around. There's a waitrose right beside it which was just great and convenient. Walking distance from Notting Hill and Hyde Park. Staff were very friendly. We had a 2-br unit which was huge and clean. Complete kitchen equipment for cooking. The only downside was the timing, full renovation was going on at the entrance. They had to fully close it halfway our stay and we had to enter/exit through the basement parking which made it a bit of a hassle. Also, after check out, needed to use the toilet which apparently they didn't have. The staff merely told me ”No toilet”, shrugged and offered no alternatives whatsoever. This was before an hour & a half car ride to the airport so imagine my torture. If this was the case, having no public toilet, you should be prepared to have alternatives (e.g. where the nearest public toilet is at). The staff didn't offer help, they just told me ”try the restaurants around”.
Viridian Apartments in High Street Kensington Serviced Apartments - Cheniston Gardens
3.8/58 Reviews
Good location Near underground station and supermarket Everything nice just only a bit of smell when open the window
Holiday Inn London Kensington High St., an IHG Hotel
3.6/548 Reviews
Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.
Copthorne Tara Hotel London Kensington
4.1/5206 Reviews
Very smooth experience in checking in. Convenient location within walking distance to High Street Kensington station. The room was nice and clean. The housekeeping really did a great job. We stayed in a family room and it was spacious.

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An Introduction to London: UK's Vibrant Capital

London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

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Most international visitors arrive via London's key airports - Heathrow, Gatwick, or Stansted. From there, trains, buses, or taxis offer convenient travel into the city. If you're not a UK citizen, it's essential to check visa requirements ahead of your trip.

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When to Visit: London's Weather and Packing Tip

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For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

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